armando licheri

student helicopter pilot

About

I am a gaming manager and have a lot of experience in this role. I always work to achieve set objectives and attack difficult situations by proactively applying a comprehensive skill set that enables me to deliver consistently good results. I am also currently studying to become a Commercial Helicopter pilot after having attained my PPL(H) in 2014.

Country

united kingdom

City

leicester

Industry

leisure, travel, & tourism

Skill

casino, gaming industry, vip, casino gaming, gaming, poker, roulette, guest service management, training, hospitality, pre opening, online gambling, blackjack, hotels, food and beverage, bingo, leadership, tourism, vip management, loyalty programs, management, helicopter piloting, private piloting, flight safety, flight planning, piloting, aviation, helicopters, gambling, hospitality management, revenue analysis, leisure, hospitality industry, loyalty marketing, employee training, crew resource management, first aid, drums

Experience

regional operational trainer

genting casinos uk

2012-9 - 2013-11 · 1 yr 3 mos

To deliver operational training to all staff and managment for the roll out of a new loyalty based Dynamic Reporting System. To ensure comprehensive understanding of D.R.S. and be responsable for implementation of standards that ensure correct use.

croupier

annabelle's casino

1995-5 - 1999-2 · 3 yrs 10 mos

assistant gamingmanager

genting casinos uk

2004-1 - 2006-10 · 2 yrs 10 mos

* Game management * to maximise turnover and margin opportunities, by deploying all available recourses effectively, in accordance with customer demand. * Compliance * auditing and adhering to all relevant procedures and legislation. * Operations responsibility * ensuring the smooth running and management of the gaming floor. * Proactive customer service * anticipating customer needs and communicating with all departments to ensure they are met. * Conflict management * responding positively to conflict and recognising and diffusing potential problems before they escalate. * Training * identifying team requirements and instigating training where necessary.

training officer

genting casinos uk

2000-3 - 2004-1 · 3 yrs 11 mos

* Supervising teams of staff and ensuring their continued professional development. * Active responsibility for win/loss margins and team efficiency. * Monitoring compliance with legal standards e.g. Gaming Act, Data Protection Act, Money Laundering. * Upholding premises and personal License Conditions and Codes of Practice. * Designing and implementing customer service strategies for target individuals and demographics. * Dispute resolution management: resolving disagreements, curtailing aggression and handling intoxicated or addicted individuals. * Surveillance and security as part of a team responsible for high level cash transactions. * Creating & delivering a syllabus. * Proficiency in all areas of a croupier's job role.

croupier for princess cruises

princess cruises

1999-9 - 2000-3 · 7 mos

* To have comprehensive and sound knowledge of all key areas of gaming and hospitality managment for players. * Ensure high service standards are always met. * Flexibility and adaptive attitude and duties. * Responsible attendance & time keeping that supports team efficiency.