Armand Allen

Licensed in Health and Life Insurance (Texas, NM, Oklahoma, Louisiana) armandallenllc

Responsible for managing the relationship for high and low risk vendors. -Manages a medium-large segment or unit(s) of a product line and/or function of the company's operations activities. -Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). -Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. -Reviews and recommends new methods and procedures to make daily operations in the areas more efficient. -Identifies issues and works both with the team and independtly to proactively resolve. -Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. -Responsible for expense management, reporting and forecasting. -Manages client, business and/or supplier relationships. - Responsible for on site risk audits and identifying gaps in compliance while establishing remediation plans. - Manage high risk of CEMA and COOP law firms.

Responsible for managing 15 front-line collectors in the home retention division. Management of day to day call center operational duties. • Responsible for mentoring, leading and developing front-line associates. • Responsible for meeting call center metrics (calls per hour, handle time). Ranked as top team of 37 teams in March 2011. • Responsible for maintaining a relationship between customers and the front-line associate.

Recruited to maximize sales, train sales reps, and assist with opening a new 1st Capital Investments Branch. Collaborated with taskforce on introduction of loan programs to real estate companies and local builders. Responsible for establishing relationships and building rapport with area Real Estate Agents and builders. List of responsibilities include: Instrumental in meeting Branch expectations in the first month of operation, Responsible for an average of $1.5 million in origination on a monthly basis, developed relationships with Top Real Estate Agents in the Tarrant County Area, negotiated branch fees with agents and builders, for hiring and training new loan officers and processors

Responsible for 45 local franchise car dealerships that were non-producing dealers or new to Marquette Consumer Finance. Negotiated contracts, signed up dealers on new program rollouts and built relationships with owners and general managers of dealerships. • Grew market 120% in first 30 days on the job. • Signed 10 new dealers to portfolio. • Implemented new team building practices between marketing representatives and buyers.

Responsible for 75 remotely located dealerships that were non-producing dealers or new to Capital One. Negotiated contracts signed up dealers on new program rollouts and built relationships with owners and general managers of dealerships. List of responsibilities include: List of accomplishments: Instrumental in complete turnaround of dealer base, increased customer penetration by 150% in 12 months, met or exceeded all sales quotas every month, grew market and developed life-long relationships with dealers to capture sub-prime and near-prime auto contracts, Selected and named Regional Coach of Inside Sales team responsible for cross-functional team training, development and mentoring, Managed and developed new and under-performing peers on team to increase overall team performance and drive profitability, consistently drove customer loyalty through promoting company’s products, educating and training clients (from finance managers to owners) and providing individualized attention when needed with credit/ funding issues.