Arman Rizal
Head of Technology Operations & Platform
About
Most companies don't fail before product-market fit. They fail right after it.There's a stage nobody names (after validation, before scale) where the habits that made you fast start making you fragile. Leads outpace your systems. Your first enterprise deal stalls on a security questionnaire. The founder is in every meeting. I call it the Chaos Gap, and after 20+ years building and leading technology organizations, I've concluded it's where most growth actually dies.I've lived both sides of it:As CTO of Female Daily Network (Indonesia's largest beauty platform), I led the platform rebuild behind 30% month-over-month revenue growth and 250% user acquisition growth, and built the company's first data team.At Jiggie, I took over a stalled product and shipped it in 4 months, then led the technical side of its acquisition with zero downtime.Most recently, I led an organization to ISO 27001:2022 certification, building the complete ISMS from scratch and have repeatedly cut cloud infrastructure costs (AWS/GCP — I'm AWS-certified) by ~40% without cutting capability.I've systematized what I've learned into the Lean-to-Scale Framework, a playbook for crossing the Bridge from validated startup to scalable company: build the right product first, automate your revenue operations early, and make your infrastructure enterprise-ready before it costs you a deal.I write here about the Chaos Gap, scaling systems, RevOps & marketing automation, AI in operations, and what it actually takes to become enterprise-ready.📕 The Lean-to-Scale book: lean-to-scale.com Based in Jakarta (GMT+7) · Working across SEA, Australia, India, and the Gulf
Indonesia
Jakarta Metropolitan Area
Information Technology & Services
Cloud-Native Architecture (Certified), Iinformation Security, RevOps, Marketing Attribution, E-Commerce Consulting, Ticketing Systems, Payment Gateways, Digital Media, Enterprise Resource Planning (ERP), Blockchain, DevOps, Data Science, Elasticsearch, Airflow, Redis, Memcached, Grafana, Mikrotik, PostgreSQL, .NET Framework
Experience

Head of Technology Operations & Platform
PT. Digital Sawit Pro
Pekanbaru
Leading platform, security, and DevOps for an agritech scale-up. - Led the organization to ISO 27001:2022 certification, building the complete ISMS framework from scratch - Reduced infrastructure and vendor costs by 40% with no loss of reliability or capacity - Introduced shift-left DevOps and end-to-end deployment automation, engineering efficiency up 40% - Partner in enterprise sales cycles: technical validation, solution design, client demos - Integrated AI tooling across operations workflows, improving operational efficiency by 30%

Co-Founder | CTO
Mas-mas.it
Jakarta, Indonesia
- Orchestrated application revamp projects to enhance performance and security, driving business growth and market competitiveness. - Led application scaling efforts to accommodate business expansion and evolving user demands. - Provided technical consultation to C-Level and implementation support across various aspects of technology division within client organizations. - Optimized cloud costs to align with budget constraints while supporting scalable growth

Chief Technology Officer
PT. Daily Dinamika Kreasi
Jakarta
- Led full platform rebuild: page-load times cut by 50%+, 99% of known vulnerabilities eliminated, zero breach incidents within 12 months - Drove 30% MoM revenue growth and 250% user acquisition growth through platform, personalization, and data-driven product decisions - Doubled the engineering organization while doubling throughput; established the company's first data team - Rightsized cloud operations to 60% of original cost within one year

Chief Technology Officer
PT. Jiggie Teknologi Indonesia
Greater Jakarta Area, Indonesia
- Rescued stalled main application project, leading to its successful launch within a shortened time frame of 4 months. - Oversaw team scaling initiatives to ensure alignment with project requirements and business objectives. - Implemented strategies to streamline support processes, resulting in improved resolution times and enhanced customer satisfaction. - Ensure a seamless acquisition process and smooth transition.

Application Manager
Jakarta, Indonesia
- Spearheaded the agile transformation of a 20-member software development team, increasing delivery speed by 70% and reducing defects by 80% within the first six months. - Worked with cross-functional teams to prioritize and negotiate product features, increasing customer satisfaction by 80% and boosting flagship product sales by 200%. - Effectively managed technical resources to launch 5 flagship products on time in a fast-paced and dynamic environment.

Business Development Manager
PT. Integrasi SinaptIQ (2C2P)
Greater Jakarta Area, Indonesia
- Acquired 7 key partnerships that drove a 50% increase in revenue and expanded market reach. - Identified new revenue streams, boosting annual profits by 200% YoY. - Implemented sales strategies that resulted in a 40% growth in revenue YoY. - Enhanced brand positioning, leading to a 20% increase in market share. - Achieved a 90% customer satisfaction rate and increased client retention by 15%. - Successfully led cross-functional teams to deliver projects on time, improving team efficiency by 30%.

Business Consultant
Jakarta, Indonesia
- Analyzed market trends and delivered new products, resulting in a 150% increase in market share over 8 months - Acquired key partnerships that contributed to a 100% increase in annual revenue and expanded business opportunities. - Implemented targeted sales strategies that boosted business revenue by 100% within one year. - Successfully closed deals with an average increase of 20% in customer satisfaction, enhancing client retention and loyalty.

Project Manager / System Architect / Software Engineer
PT Integrasi Solution
Jakarta, Indonesia
- Launched 20 businesses in 5 years in the company. - Utilized PHP, Java, Javascript across multiple projects, databases such as MySQL, PostgreSQL, protocols such as XMPP. - Managed product lifecycle to sustain long-term performance and reliability. - Provided solutions for business applications to enhance team efficiency and effectiveness.

Project Manager / Architect / Web Developer
Jakarta, Indonesia
- Completed 40 projects in a span of 2 years, with a range of IDR200mio - IDR 2bio. - Utilized .NET, PHP, Java, VB, Ruby on Rails, Javascript across multiple projects and databases such as Oracle, SQLServer, MySQL, PostgreSQL. - Frequently collaborated on-site with clients to successfully complete projects. - Provided solutions for business applications to enhance team efficiency and effectiveness. - Managed product lifecycle to sustain long-term performance and reliability.

Software Engineer
Jakarta, Indonesia
- Completed 10+ projects in a span of 2 years - Utilized PHP, VB, Javascript across multiple projects and databases such as SQLServer, MySQL. - Frequently collaborated on-site with clients to successfully complete projects. - Provided solutions for business applications to enhance team efficiency and effectiveness. - Managed product lifecycle to sustain long-term performance and reliability.
Arman Rizal's Contact Information
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