Arman Rizal

Arman Rizal

Head of Technology Operations & Platform

About

Most companies don't fail before product-market fit. They fail right after it.There's a stage nobody names (after validation, before scale) where the habits that made you fast start making you fragile. Leads outpace your systems. Your first enterprise deal stalls on a security questionnaire. The founder is in every meeting. I call it the Chaos Gap, and after 20+ years building and leading technology organizations, I've concluded it's where most growth actually dies.I've lived both sides of it:As CTO of Female Daily Network (Indonesia's largest beauty platform), I led the platform rebuild behind 30% month-over-month revenue growth and 250% user acquisition growth, and built the company's first data team.At Jiggie, I took over a stalled product and shipped it in 4 months, then led the technical side of its acquisition with zero downtime.Most recently, I led an organization to ISO 27001:2022 certification, building the complete ISMS from scratch and have repeatedly cut cloud infrastructure costs (AWS/GCP — I'm AWS-certified) by ~40% without cutting capability.I've systematized what I've learned into the Lean-to-Scale Framework, a playbook for crossing the Bridge from validated startup to scalable company: build the right product first, automate your revenue operations early, and make your infrastructure enterprise-ready before it costs you a deal.I write here about the Chaos Gap, scaling systems, RevOps & marketing automation, AI in operations, and what it actually takes to become enterprise-ready.📕 The Lean-to-Scale book: lean-to-scale.com Based in Jakarta (GMT+7) · Working across SEA, Australia, India, and the Gulf

Country

Indonesia

City

Jakarta Metropolitan Area

Industry

Information Technology & Services

Skill

Cloud-Native Architecture (Certified), Iinformation Security, RevOps, Marketing Attribution, E-Commerce Consulting, Ticketing Systems, Payment Gateways, Digital Media, Enterprise Resource Planning (ERP), Blockchain, DevOps, Data Science, Elasticsearch, Airflow, Redis, Memcached, Grafana, Mikrotik, PostgreSQL, .NET Framework

Experience

PT. Digital Sawit Pro

Head of Technology Operations & Platform

PT. Digital Sawit Pro

2026-2 - Present · 8 mos

Pekanbaru

Leading platform, security, and DevOps for an agritech scale-up. - Led the organization to ISO 27001:2022 certification, building the complete ISMS framework from scratch - Reduced infrastructure and vendor costs by 40% with no loss of reliability or capacity - Introduced shift-left DevOps and end-to-end deployment automation, engineering efficiency up 40% - Partner in enterprise sales cycles: technical validation, solution design, client demos - Integrated AI tooling across operations workflows, improving operational efficiency by 30%

Mas-mas.it

Co-Founder | CTO

Mas-mas.it

2016-9 - 2024-11 · 8 yrs 3 mos

Jakarta, Indonesia

- Orchestrated application revamp projects to enhance performance and security, driving business growth and market competitiveness.‬ -‬‭ Led application scaling efforts to accommodate business expansion and evolving user demands.‬ ‭-‭ Provided technical consultation to C-Level and implementation support across various aspects of technology division within client‭ organizations.‬ ‭-‬‭ Optimized cloud costs to align with budget constraints while supporting scalable growth

PT. Daily Dinamika Kreasi

Chief Technology Officer

PT. Daily Dinamika Kreasi

2016-8 - 2021-11 · 5 yrs 4 mos

Jakarta

- Led full platform rebuild: page-load times cut by 50%+, 99% of known vulnerabilities eliminated, zero breach incidents within 12 months - Drove 30% MoM revenue growth and 250% user acquisition growth through platform, personalization, and data-driven product decisions - Doubled the engineering organization while doubling throughput; established the company's first data team - Rightsized cloud operations to 60% of original cost within one year

PT. Jiggie Teknologi Indonesia

Chief Technology Officer

PT. Jiggie Teknologi Indonesia

2015-12 - 2016-7 · 8 mos

Greater Jakarta Area, Indonesia

-‬‭ Rescued stalled main application project, leading to its successful launch within a shortened time frame of 4 months.‬ - Oversaw team scaling initiatives to ensure alignment with project requirements and business objectives.‬ ‭- Implemented strategies to streamline support processes, resulting in improved resolution times and enhanced customer‬‭ satisfaction.‬ - Ensure a seamless acquisition process and smooth transition.‬ ‭

MatahariMall.com

Application Manager

MatahariMall.com

LinkedIn
2015-4 - 2015-11 · 8 mos

Jakarta, Indonesia

- Spearheaded the agile transformation of a 20-member software development team, increasing delivery speed by 70% and‬ reducing defects by 80% within the first six months.‬ - Worked with cross-functional teams to prioritize and negotiate product features, increasing customer satisfaction by 80% and‬ boosting flagship product sales by 200%.‬ ‭- Effectively managed technical resources to launch 5 flagship products on time in a fast-paced and dynamic environment.‬ ‭

PT. Integrasi SinaptIQ (2C2P)

Business Development Manager

PT. Integrasi SinaptIQ (2C2P)

2012-5 - 2015-3 · 2 yrs 11 mos

Greater Jakarta Area, Indonesia

‬- Acquired 7 key partnerships that drove a 50% increase in revenue and expanded market reach.‬ - Identified new revenue streams, boosting annual profits by 200% YoY.‬ - Implemented sales strategies that resulted in a 40% growth in revenue YoY.‬ - Enhanced brand positioning, leading to a 20% increase in market share.‬ - Achieved a 90% customer satisfaction rate and increased client retention by 15%.‬ ‭- Successfully led cross-functional teams to deliver projects on time, improving team efficiency by 30%.‬ ‭

CPXi

Business Consultant

CPXi

LinkedIn
2012-11 - 2013-9 · 11 mos

Jakarta, Indonesia

- Analyzed market trends and delivered new products, resulting in a 150% increase in market share over 8 months‬ - Acquired key partnerships that contributed to a 100% increase in annual revenue and expanded business opportunities.‬ - Implemented targeted sales strategies that boosted business revenue by 100% within one year.‬ - Successfully closed deals with an average increase of 20% in customer satisfaction, enhancing client retention and loyalty.‬ ‭

PT Integrasi Solution

Project Manager / System Architect / Software Engineer

PT Integrasi Solution

2007-9 - 2012-5 · 4 yrs 9 mos

Jakarta, Indonesia

-‬‭ Launched 20 businesses in 5 years in the company.‬ - Utilized PHP, Java, Javascript across multiple projects, databases such as MySQL, PostgreSQL, protocols such as XMPP.‬ - Managed product lifecycle to sustain long-term performance and reliability.‬ - Provided solutions for business applications to enhance team efficiency and effectiveness.‬ ‭

Plasmedia

Project Manager / Architect / Web Developer

Plasmedia

LinkedIn
2005-9 - 2007-9 · 2 yrs 1 mo

Jakarta, Indonesia

‭- Completed 40 projects in a span of 2 years, with a range of IDR200mio - IDR 2bio.‬ ‭- Utilized .NET, PHP, Java, VB, Ruby on Rails, Javascript across multiple projects and databases such as Oracle, SQLServer, MySQL,‬ PostgreSQL.‬ ‭- Frequently collaborated on-site with clients to successfully complete projects.‬ ‭- Provided solutions for business applications to enhance team efficiency and effectiveness.‬ ‭- Managed product lifecycle to sustain long-term performance and reliability.‬

Rynet (Singapore) Pte Ltd

Software Engineer

Rynet (Singapore) Pte Ltd

LinkedIn
2002-10 - 2004-10 · 2 yrs 1 mo

Jakarta, Indonesia

‬‭- Completed 10+ projects in a span of 2 years‬ ‭‬‭- Utilized PHP, VB, Javascript across multiple projects and databases such as SQLServer, MySQL.‬ ‭‬‭- Frequently collaborated on-site with clients to successfully complete projects.‬ ‭‬‭- Provided solutions for business applications to enhance team efficiency and effectiveness.‬ ‭- Managed product lifecycle to sustain long-term performance and reliability.‬

Arman Rizal's Contact Information

Email

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Phone

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