Arjun Mohan

I lead Global HR Transformation and HR Analytics team for the organization with specific focus towards AI Technology Solutions and Process Excellence: * Tech adoption in HR and AI use cases implementation: Integration of advanced technologies Artificial Intelligence (AI), Machine Learning, and automation within Human Resources (HR) processes to enhance efficiency and decision-making. Projects - Designed and implemented Agentic AI (A2A protocol) for entire process of people demand generation to fulfillment. * Global Integration - Standardizing processes, leveraging global HR platforms, and ensuring smooth collaboration across geographies. Projects – Heading technology operations team from a functional angle that takes in all enhancement requests, bug fixes and automation needs for technical solutioning and implementation. * Harmonization of policies, benefits and programs across HR to a unified global standard for M&A. Projects – Created a knowledge hub for entire HR community to reach, understand and interpret key decision documents and information proliferation. Creating the HR organization of the future under the ‘Reimagine HR umbrella’ – HR Operating Model: * Redesigning the HR function to be more agile, digital, and strategically aligned with global function. Projects – Heading the HR Analytics portfolio that feeds in critical HR Metrics via inferences and insights to the CHRO & Senior Business Leaders. * Efficiency programs driven from the region: Initiating regional programs focused on operational efficiency and cost optimization within HR - including process automation, centralization of administrative tasks by leveraging shared service centers. * Providing governance and oversight of critical HR and organizational change initiatives to ensure effective execution and alignment with strategic objectives including tracking progress, managing risks, and facilitating stakeholder engagement.

* Led a team of consultants in diagnosing, designing and implementing ‘End-to-end Talent Solutions’ for organizations and clients of EY across India. * Drove turnkey projects on workforce productivity & cost optimization for MNCs. Worked for large pharmaceuticals and equipment manufacturing organizations in India driving cost optimization to the tune of 10%+ of the total manpower cost. * Created organization designs with specific focus on profitability, via business/functional operating model change. * Planned and executed leadership development journey for CXOs and -1 in a global heavy equipment manufacturing org. * Flair for training having driven 2 to 3 full day workshops for experienced participants (15 to 25 yrs) covering a variety of topics, that were delivered in a fun, engaging and humorous way. Extremely well received with feedback scores hitting 95%+ in all trainings. * Conducted multiple leadership assessments in development center for experienced and executive participants, including IDP discussions for MNCs both in India and overseas.

* Led HR transformation projects, assimilation of acquired brands/companies (Future Retail, Lee Cooper & Porticco) - process & culture harmonization and organization development. * Drove end to end Performance Management, Compensation & Benefits for entire Fashion & Lifestyle (Online + Offline) retail unit (4500 + employee base). * Developed, rolled-out and implemented various HR programs and continuous improvement initiatives - Gamification of Induction, succession planning for CXO-1 and -2 levels, training interventions for junior and mid management. * Liased with HR & Business stakeholders to ensure business objectives are driven seamlessly across various business verticals and supported them with right insights - Manpower Cost, Org Structures & Design, Attrition & Retention Rates etc.

* Talent management lead for entire Fashion & Lifestyle covering all Offline and Online business with an employee base of 2500+ corporate employees (Trends, AJIO & Project Eve). * Focused on leadership development and a clear second line as succession via 9 Box methodology and subsequent learning programs arising out of IDPs - 170+ leaders assessed and 30+ leaders identified. * Organization Design & Restructuring - Consolidated core business functions such as Sourcing and Quality across all business verticals. Executed restructuring of support functions like HR and Commercial (FC&A) functions. * Drove 'Diversity and Inclusion' project for hiring of PWD. Core member of 'WE' initiative by Reliance that promotes women leadership and development.

* Lead HRBP for Offline F&L business covering 650+ employees spread across India geography. * Worked on succession plans for functional heads and direct reports - 20+ leaders and 50+ direct reports. * Formulated career-framework for high-potential employees and developed IDPs in line with their aspirations - Management Trainee program for Freshers in Design, Buying & Merchandising, Marketing and Operations. * Organized and executed quarterly, half yearly and annual performance review sessions for all 650+ employees. * Prepared and presented employee engagement metrics like retention and turnover rates. Conducted performance benchmark analyses of compensation and benefits.

Lead HRBP for Emerging Technologies & Global Customer Care business units (Employee Base 500+) * Identified as key site leader for driving employee engagement programs - New joiner induction, Fun @Work, performance management and training interventions. * Recognized for conducting 'Focus Group Discussions' to improve the morale within the team - ESAP score improvement by 10+ percentage points. * Imparted career development sessions to all employees - Recruiting Manager as Career Coach. * Conducted ‘Flash Mob’ and ‘Road Shows’ covering important topics and policies for understanding across site - 15+ sessions within 6 months. * Partnered with the business in conducting campus hiring and regular HR interviews for all levels including leadership hiring - 20+ critical positions closed within 3 months.

HRBP for 'Communication and Enterprise Service Delivery Center' business unit. A 3000+ employee strong vertical focusing on ERP and telecommunications. * Conducted periodical cadence meetings with respective account directors and project teams and provided HR guidance and policy interpretations. Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention. * Analyzed trends and metrics in partnership with business to develop solutions, programs and policies linked to engagement metrics and turnover. Provided guidance and input on business unit restructures, workforce planning and succession planning. * Managed and resolved complex employee relations issues by conducting effective, thorough and objective investigations. * Provide day-to-day performance management guidance to line management (coaching & counselling). Assisted international employees with expatriate assignments and related HR matters.

* Spearheaded shared services overseeing all employee related activities from entry to exit. Subject matter expert and issue resolution related to HR tools and support. * Developed inputs for IT advancements and services rendered by Regional Human Resource Member Services (RHRMS) on HR tools and operations. * Suggested and implemented continuous improvement techniques for process improvements and cycle time reduction. Created process health trackers for reviewing and sustaining optimal output. Conducted internal process audits for plugging the loopholes and non-conformance. * Managed confidential data such as merit, increment, rating and compensation details into payroll system. Conducted monthly reconciliation between databases to ensure accuracy and up-to-date information. * Successfully brought a troubled center back to track with operational standards. Conducted training and prepared detailed process documents to assist the team in performing transactions and day to day operations. * Manning stalls at induction program detailing HR functions, company policies and procedures to new joiners. Post joining queries of employees were reduced up-to 40%. * Reduced people dependency by initiating process orientation. Team was able to sustain and deliver 100% efficiency in the absence of key resources working on operations. * Successfully completed an engagement - Preparation, execution and delivery of the services from Great Place to Work (GPTW®) to CGI on cultural assessment and diagnostics.

* Handled functions related to on-boarding, gratuity, provident fund, time office and leave management with six sigma accuracy - Led the process for over 6000 employees across India. * Provided key inputs to policy formulation, decision making and execution - Proposed a shift pattern for Bosch, Bidadi plant creating a flexible and well-received review that was adopted company-wide. * Handled shop floor grievances - Reduced late coming and out-passes from 1500+ to less than 100 a month by providing statistics and insights. Generated monthly MIS on statements like absenteeism, sickness and manpower projection. * Documented processes to make it system driven. Handled end to end IT projects towards process automation in HR department - Initiated cost saving processes by automating inputs to payroll and optimized utilization of existing resources by 40%. Introduced spreadsheet checks eliminating manual intervention. Automated leave application procedures & arrears payment eliminating manual intervention by introducing KIOSKs for remote accessibility. * Aided in arbitration as a management witness in all the inquiries conducted for blue collared employees. Ensured statutory compliance liaising with various enforcement authorities as per Indian industrial acts.

* Maintained harmonious relations with blue collared employees and their union. Employees instilled a high level of trust in my interactions. * Executed various measures for Employee/Labour Welfare - Skill based trainings, open communication channels etc. * Designed and executed a multitude of activities to improve employee engagement - Japanese language training, daily exercise regime etc. Administered employee services like payroll, canteen and transport management. * Conducted skill mapping for ISO compliance. Accountable for statutory compliance relating to periodical submission to Labour & PF offices. * Manpower Planning and Recruitment - Hiring of 200+ contractual staff.

* Sustained & reviewed log-sheet of BAU activities & process documentation that led to '0' errors. * Global co-ordination with employees and clients across all time zones, and provided online training to clients and internal staff on Forex applications hosted and supported by Citi. * Generate presentations and user manuals for executive review. and working with Global and Technical Teams to solve mission critical situations. * Provided MIS reporting to leadership team that enabled decision making on technical adoption and enhancements.

Subject - Work Life Balance * Conducted 1-0-1 with 500 blue collared employees in APC, Jigani industrial area * Noted their concern areas on the subject * Suggested and implemented remedial measures to improve WLB

Organizational Study *Understood the core concepts of manufacturing, packaging and distribution