Arjoy Querubin

• Managed end-to-end supply chain operations for multi million ecommerce business, overseeing inventory planning, vendor relationships, and logistics coordination • Implemented automation solutions that reduced manual processing time by 40% and improved order accuracy to 99.5% • Led cross-functional teams of 5+ members across procurement, warehousing, and customer service departments • Optimized logistics networks

Manage day-to-day inventory, shipping and fullfilment. Customer Support

-handles customer request and queries through Zendesk -ensure that all tickets are solved within 24 hours. -handles replacements and returns -handles Tier 1 or Tier 2 tickets.

• Accurately enter order details into the order management system while ensuring complete and correct information. • Collaborate with customers and internal teams to resolve any discrepancies or missing information related to orders. • Monitor and track order progress throughout the fulfillment process, ensuring timely updates and resolution of any issues. • Respond to customer inquiries related to order status, changes, cancellations, and general order-related information.

• Handle inbound customer calls regarding billing inquiries, billing disputes, payment issues, and service charges. • Explain billing statements, charges, and fees in a clear and understandable manner to assist customers in understanding their bills. • Investigate and resolve billing discrepancies, unauthorized charges, or billing errors by coordinating with internal teams and systems. • Assist customers with account-related questions, account balance inquiries, and payment arrangements.