Arjo Bhhaumik MAvMgt, AVSEC

Highly experienced in people management, with a proven track record of training in the following fields; - Effective Communications - Managing Fatigue at Workplace - Team Dynamics & Leadership - Workload & Stress Management - Performance Management - Safety Management Systems - Fire Fighting - Effective Presentations - Emotional Intelligence - Effective Business writing skills - Communication at workplace - Decision making and Leadership - Safety and Emergency Procedures (Aviation) - Crew Resource Management

Ensuring all aircrew within Emirates Airline are trained and up-to-date on all current flight safety procedures pertaining to all aircraft type rating on the Emirates fleet as per GCAA requirements. Training and facilitating high impact competency based Safety and Emergency program regulated by GCAA for Boeing 777 and Airbus 380 currently and having type rated training on Airbus 310/330/340 previously, using classroom and flight simulator resources for practical training. Using my academic and flight experience to contribute towards the delivery and facilitate Crew Resource Management (CRM) sessions to a diverse group of crew from over 157 nationalities, spanning several generations of both cabin and flight crew. Co-design and evaluate CRM training in classroom sessions and followed up in the flight simulator, to highlight the importance of CRM during flight operations and the impact of having positive CRM skills for the safety of the flight. Evaluate the performance and manage trainees through regular coaching and continues assessment, mentor, counsel and monitor trainees throughout the training period and identify gaps and trends and produce performance reports. During training contribute to evidence based suggestions on ways to enhance and improve training products and materials within the guidelines of GCAA. Share and use own line experience to recommend ways and means that enhance the SEP training product. As a team player work closely with other trainers to achieve maximum efficiency during courses and to maintain excellent safety results for the company and remain complaint with CAR-Ops.

Being able to analyze, mentor and discuss performance to a diverse range of cultural group of crew through coaching and conduct performance appraisals to enhance development engagement and career progression. By using strong communication, problem solving and analytical skills, manage concerns, complaints and critical issues that might arise during a flight in accordance with standard operating procedures, and usage of excellent oral, written and interpersonal communication skills with the goal of influencing positive outcomes. Successfully manage the over 400 plus customer experience on board with profiles and cultures ranging over 84 countries, and the ability to build positive and productive relationships with the customers for the success of my organization. My core skills and experience to capitalize on 31 years of airline experience include, but not limited to: Performance Management: Managing a group of cabin crew (14/26) performance on board within a dynamic and diverse multicultural community and being accountable and responsible of world class service delivery and high safety standards as expected from Emirates Airline. Change Management: Experienced at managing change and able to adapt and drive changes to meet the challenges of the industry and trend. A management career in developing business processes, organizational infrastructures, and systems leading to increased efficiency quality and strengthened service and safety results. Training and Learning Development: Having more than 15 years experience in the field of subject designing, delivery and assessment in the Safety and Emergency training environment. Contributing and focusing in the development of Crew Resource Management (CRM) and facilitating training for cabin and flight crew, including third party airlines like Etihad Airlines, Qatar and Air Arabia.

Experienced hotelier with a demonstrated history of working in various top end hotels in London, UK and New Delhi, India in the Front Office, Hospitality Management, Rooms Division, and Food and Beverage Department with over 8 years’ experience in interaction with the ability to build positive and productive relationships with customers and team members. During my tenure in the hospitality field, have demonstrated excellence in driving teams, engaging with senior management, collaborating with cross-functional departments. Deft at monitoring team performances, progress reports with strong work ethics, interpersonal communication and relationship management. I brought my passion to work and leading towards overall metric of the hotels I was engaged in, and had the opportunity to have a wide exposure in the industry, being able to work with different cultures within leading brands.