Ario V.

Managed and oversaw 8 key e-commerce client accounts end-to-end, acting as the primary point of contact for fulfillment operations, performance, and issue resolution Led escalation management and claims resolution, reducing service disruptions and maintaining client satisfaction in high-pressure scenarios Supervise last-mile delivery operations, ensuring timely and efficient order fulfillment across carrier networks • Manage carrier procurement, including sourcing, evaluating, and negotiating rates with transportation partners • Support e-commerce fulfillment operations, coordinating order flow from warehouse to final delivery • Train and onboard team members, contributing to scalable and standardized logistics processes • Collaborate with suppliers and internal stakeholders to improve delivery performance and service levels • Utilize warehouse and last-mile delivery systems to monitor operations and resolve delivery issues

Managed carrier procurement and relationship building to support freight operations • Negotiated and approved transportation rates, balancing cost efficiency with service quality • Used freight optimization software to plan and execute shipments • Tracked and traced shipments to ensure on-time delivery and resolve operational issues • Reviewed and approved shipping documentation including BOLs, invoices, and PODs • Evaluated carrier performance and maintained compliance with operational standards

Led supplier sourcing, evaluation, and procurement for international purchasing operations • Negotiated contracts and managed supplier relationships across multiple markets • Handled international correspondence and contract execution • Coordinated procurement processes to ensure timely and cost-effective supply chain operations • Supported strategic purchasing decisions through market research and supplier analysis

Supported procurement and supplier selection for local and international sourcing • Participated in tender processes and vendor evaluation • Conducted market research to identify cost-saving opportunities and supply risks • Assisted in supplier performance management and contract coordination