Wan Nur Arina A.

As an IR & ER Intern under the HR and Training Department (HRTD), I supported multiple HR functions, including Industrial & Employee Relations (IR&ER), Talent Acquisition (TA), Learning & Development (L&D), and HR Administration support by assisting with daily operations, documentation, and coordination across departments. Key Responsibilities: - Assisted in preparing and keying in disciplinary letters from retail outlets into the internal HR system and Google Spreadsheet, ensuring accuracy and completeness of records. - Recorded minutes for disciplinary inquiries, maintaining confidentiality and ensuring accurate documentation of proceedings. - Reviewed, double-checked, and verified employee disciplinary documentation to maintain compliance with company policies and confidentiality standards. - Supported the Learning & Development team by preparing training materials, arranging rooms, setting up venues, and managing participant attendance and certificates. - Assisted in organising and sourcing public trainers and venues for HRD Corp-claimable programs, as well as coordinating logistics for company events and staff activities. - Participated in Talent Acquisition activities such as career fairs, gaining insights into the recruiting process and shortlisting procedures. - Collaborated with team members to enhance engagement initiatives, such as festive gatherings, team building, and wellness activities, promoting employee participation and well-being. - Supported People & Culture initiatives by assisting in certificate management, employee training documentation, and data organisation for HR record-keeping.

- Responded promptly to customer inquiries via phone and email, ensuring accurate information delivery and maintaining a high level of customer satisfaction. - Provided detailed product and service information, helping customers make informed decisions while promoting brand trust. - Closed sales through effective communication and persuasive customer engagement, contributing to the company’s revenue goals. - Maintained organised customer records in CRM systems, including contact details, purchase history, and billing information, while ensuring compliance with the PDPA Act 2010. - Guided customers with clear, step-by-step troubleshooting instructions, resolving issues effectively and minimising escalations.

- Delivered professional and friendly service to customers, ensuring a positive shopping experience and maintaining brand reputation. - Promoted company products effectively by understanding customer needs and recommending suitable items to meet sales targets. - Monitored and replenished stock levels by applying the FIFO (First In, First Out) method to ensure product freshness, availability, and smooth store operations. - Handled cashier duties, including payment transactions, receipts, and member card promotions, with accuracy and integrity. - Assisted in achieving daily and monthly sales goals, including Purchase with Purchase (PWP) sales, contributing to overall store performance.

Administrative Support: - Assisted with daily office operations, including document preparation, correspondence and letters handling, photocopying, filing, scanning, and data entry, ensuring accuracy and confidentiality. - Coordinated and scheduled appointments and meetings, maintaining an organized calendar for partners and the management team. - Supported travel arrangements and accommodation bookings for partners, ensuring smooth logistics and timely execution. Reception Duties: - Greeted and welcomed visitors in a professional and friendly manner, creating a positive first impression of the organisation. - Managed and directed incoming calls, took accurate messages, and ensured timely communication to the appropriate personnel. - Handled inquiries and provided essential information to clients and visitors with courtesy and professionalism.

- Handled cash, credit, and debit card transactions accurately and efficiently while maintaining integrity and professionalism. - Balanced cash drawers at the beginning and end of each shift to ensure accurate daily transactions. - Verified product prices and quantities to ensure billing accuracy and customer satisfaction. - Provided friendly and efficient customer service, assisting shoppers and maintaining a positive checkout experience. - Kept the checkout area clean, organised, and visually appealing to uphold store presentation standards.

- Graduated with First Class Honours and awarded the Anugerah Naib Canselor (ANC). - Achieved Dean’s List Award for six consecutive semesters (Semesters 1–6). - Received Outstanding Performance Award in the Language Learning Innovation Exhibition (LLIE). - Actively participated in student leadership, academic events, and volunteer initiatives throughout the programme.