Arina Makaleeva

Head Of Logistics and Customer Service @ MANN+HUMMEL

Country

Russia

City

Moscow

Industry

Consumer Goods

Skill

Process Improvement, Team Management, Supply Chain, Management, Supply Chain Optimization, Business Planning, SAP NetWeaver Business Warehouse (SAP BW), SAP ERP, iScala, Microsoft Excel, Analytical Skills, Demand Planning, Customer Service

Experience

Head Of Logistics and Customer Service

MANN+HUMMEL

2022-1 - Present · 4 yrs 9 mos

Россия

Head of Production&Demand Planning

Ariston Group

2020-12 - 2021-5 · 6 mos

Moscow, Russia

S&OP Forecasting Demand planning Intercompany purchasing and replenishment production planning Inventory management

Head of Spare Parts department

Ariston Group

2013-5 - 2020-11 · 7 yrs 7 mos

Moscow, Russia

- Stock management for BU (7 locations: 3PL & own), demand planning (>3K SKU) - Pricing (>12K SKU) - Order management, intake control (ERP: SAP R3), Customers’ bonus calculations - Control of transport logistics, customs clearance, warehouses; logistics costs for SP - Team management (4 employees) - All types of reporting; forecasting, budgeting - Main KPIs: SP turnover, GM%, SP logistics costs, claim-rate (warranty cost)

Head of Customer Service & Logistics

Klüber Lubrication

2010-11 - 2013-5 · 2 yrs 7 mos

Moscow, Russia

Led two divisions (logistics and customer service) as one department to make cross functioning and cooperation more efficient. Built a stable supply chain network to meet high-level service to the customers. Primary responsibilities: - Stock management, demand planning (600 SKU, shelf-life batch management) - Supervision warehouse (3PL), Inventory, inbound schedule, outbound logistics - Order management, intake control (ERP: iScala) - Customs clearance control & product certification - Team management (5 employees in CS + 3 in Logistics)

Head of Customer Service & Logistics

GROHE

2007-1 - 2008-12 · 2 yrs

Implemented Service Level Agreement (subsidiary <-> HQ) which became the basis of similar doc for other subsidiaries of Grohe. Arranged all the supply chain processes when switching the business model from Rep office to LLC. Primary responsibilities: - Full support to Sales Dept on customer service and logistics - Order management, intake control (ERP: 1S and SAP), reconciliations; bonus calculations - Stock & inventory management, demand planning, forecasting, supervision of 3PL warehouse - Plan of dispatch/delivery schedule (replenishment and cross-doc shipments), inbound and outbound logistics - Import & Customs clearance coordination, control of Logistics Suppliers - Reporting on order-intake, deliveries and sales - Team management (6 employees directly + 2 indirectly)

Customer Service and Logistics Manager

GROHE

2006-4 - 2007-1 · 10 mos

Accounting/Finance

Chevron

2002-10 - 2006-4 · 3 yrs 7 mos

JV TNK-Texaco / ChevronTexaco Lubricants LLC Started with a temporary doc-flow assistance position I got a permanent contract for accountant position (majoring in payables & payments, export, and substituting in receivables).