Aliaksandr Shamau

- Investigating payment transaction issues across payment gateway infrastructure - Troubleshooting merchant API integrations and configuration issues - Analyzing API requests, responses and system logs to identify root causes - Testing and validating payment API endpoints using Postman - Supporting merchants during payment gateway integrations - Monitoring payment flows and investigating abnormal transaction behaviour - Collaborating with engineering teams to resolve technical incidents

• Coordinated warehouse processes as shift SPM (team coordinator), managed task distribution and monitored operational efficiency across processes • Provided on-site technical support for over 50 warehouse employees across multiple shifts: assisted with system login issues, trained new hires to use PsiWMS from scratch, troubleshooted barcode scanners, printers, and other warehouse equipment • Used warehouse management system PsiWMS for inventory tracking, employee shift control, and real-time reporting; worked with Excel-based dashboards to manage staffing and performance targets • Processed and verified product data, invoices, and digital documentation; maintained accuracy in structured systems and improved workflow coordination • Supported internal software usage, participated in improving technical workflows, and tested basic Python scripts for internal automation • Developed strong digital literacy through daily work with structured data, WMS/CMS-like systems, and high-volume information handling

• Handle 50+ freelance projects via platforms like Kwork and through direct clients. Achieved a 5.0 rating on Kwork. • Produce video content — editing, color correction, sound syncing, and storytelling — for YouTube channels, Instagram Reels, and promotional campaigns. • Create and manage content for my own YouTube channel (2021–2022), including scripting, voiceovers, video editing, and motion graphics, using tools like Adobe Premiere Pro, Final Cut, Photoshop, Illustrator, and HTML/CSS. • Design animated titles, lower thirds, transitions, and logo animations using Adobe After Effects. • Develop visual content in Photoshop and Illustrator: banners, thumbnails, posters, and social media graphics. • Build HTML-based visual templates for online communities and forums. • Design branding systems for influencers and digital entrepreneurs — logos, color palettes, content templates. • Adapt content to the specific visual and technical standards of Instagram, TikTok, YouTube, VK.

• Provide remote IT support across Windows, macOS, iOS, and Android platforms. • Troubleshoot issues, perform remote diagnostics, and consult on hardware assembly and software setup. • Assist clients with data security, backups, and network configuration. • Maintain fast and accurate typing (170–210 CPM) and ensure timely resolution of technical problems.

• Assisted in setting up workstations and configuring warehouse equipment (scanners, printers, terminals) • Performed basic software setup and ensured stable operation of peripheral devices and internal warehouse tools • Used digital inventory systems to manage order processing, item tracking, and data consistency • Conducted inventory checks and aligned physical stock with system data • Operated forklifts and coordinated warehouse logistics according to internal procedures • Followed quality control standards and ensured accurate item handling throughout all warehouse processes

• Provided daily technical support for staff, including setup and maintenance of Windows workstations and Android devices. • Diagnosed and repaired hardware (PCs, barcode scanners, printers), ensured smooth operation of all IT infrastructure. • Supported the implementation and operation of PsiWMS (e-commerce warehouse system). • Maintained basic LAN connectivity and user access to internal platforms. • Delivered fast and effective user support in a high-paced environment (20–30 active users per shift).