ARIF HOSSAIN

• Leadership and strategic guidance on developing ownership of delivered tech projects. • Engage relevant stakeholder and coordinate between tech team to establish shared responsibility during pilots/PoC/assessment of tech/security components. • Develop partnership with potential technology partner (i.e., Academy, Tech companies). • Monitor quality of service offered by existing vendor/partner. • Provide on demand and long term support for successful service delivery by partnering with external partner or vendor. • Develop new venture, terms of reference (ToR), MoU, joint projects to support the technological transformation of BRAC. • Follow up with unit heads inside Technology division on major projects. • Focused on Technology division planning objectives, activates and deliverable.

• Leadership and strategic guidance on developing ownership of delivered tech projects. • Engage relevant stakeholder and coordinate between tech team to establish shared responsibility during pilots/PoC/assessment of tech/security components. • Develop partnership with potential technology partner (i.e., Academy, Tech companies). • Provide on demand and long term support for successful service delivery by partnering with external partner or vendor. • Follow up with unit heads inside Technology division on major projects. • Focused on Technology division planning objectives, activates and deliverable.

- Comprehending customer needs and business goals - Offering strategic guidance on technology usage - Working closely with internal technical teams to supervise implementation, track progress, and resolve obstacles - Developing systems and networks involving network infrastructure, software applications, security procedures, and data management systems - Assisting in the integration of new technologies - Resolving hardware and software problems - Consistently assessing current technology and suggesting improvements - Generating reports and insights for stakeholders

* Responsible for achievement of business objectives, strategic planning, key accounts management, marketing activity, administration, commercial and service. * Brand Management & positioning, distribution, key accounts & e-Commerce. * Co-ordinate with all order execution, collection, reconciliation & business expansion plans. Support & enable the team to meet the monthly/quarterly/annual business objectives. * Set annual budget & business objectives, which is in line with management business objective for the company.

- Achieving business objectives - Strategic planning - Key accounts management - Marketing activity - Administration - Commercial and service - Brand management & positioning - Distribution - E-commerce - Coordinating order execution, collection, reconciliation, and business expansion plans - Setting annual budget & business objectives in line with company management goals.

 Account manager of Large ISPs, Telecommunication Service Provider.  New Business Developmental for exploring new revenue  Brand Management through different activities and promotion  Responsible for maintaining strong relationships with the internal staff, external stakeholders  Develop and build a competitive business development team consisting of managers and executives  Team management  Business Process Map Development as per current market situations.  SoP and Process Map development for the unit and improve/modify as per business requirement.

• Developing and adapting the company vision to the changing business environment • Defining the company goals for the short, medium and long term • Coordinate with other divisional heads to implement these corporate goals • Annual business development budget in compliance with the company policy and ethical / corporate governance framework and present it to the management for approval • Work with the Marketing department to ensure that the marketing and branding initiatives are efficient and effective • Develop and build a competitive business development team consisting of managers and executives • Responsible for maintaining strong relationships with the internal staff, external stakeholders (partners, officials, regulators etc.)

 Key Account manager of Large ISPs, Telecommunication & WiMax Service Provider.  New Business Developmental for exploring new revenue stream for Infrastructure Services (ISP, Telecommunication, NTTN, Govt.-International NGOs & Large Corporate)  Passive Sharing and Active Sharing (Transmission Capacity, IPLC, IP Transit, PoP Space).  Sales Strategy and churn management  Team management  Business Process Map Development as per current market situations.  Innovative ideas/thoughts for Business Excellence and Competitiveness.

 Exploring new revenue stream for Wholesale Business.  Passive Sharing and Active Sharing (Transmission).  Product Designing and Marketing.  Member of MI and Regulatory Defender of Infra Sharing Business.  Business Process Map Development as per current market situations.•  Data Center and other share-able technology sales  Innovative ideas/thoughts for Business Excellence and Competitiveness.

 Research on current market of Wholesale Business Products.  Exploring new revenue stream for Wholesale Business.  Business Process Map Development  Best practices of the Wholesale Business in the Telecommunication Industry  Competent Wholesale Business Team  Innovative ideas/thoughts for Business Excellence and Competitiveness  Assistant Editor of Wholesale Business Magazine: “Exceed”.  Member of MI and Regulatory Defender of Infra Sharing Business.

 Correspondence with Transmission Capacity (TX) Seekers interfaces to ensure all required information for initial technical feasibility analysis.  Communication and follow up with seekers interface that proposed drawings are prepared and delivered on time.  Arranging bilateral meeting in case of any differences or deviation from the standard.  Communication and follow up with technology interface that proposed drawings are approved from internal stake holders within stipulated time.  Ensuring site securing and TX Capacity on time.  SOP and Process Map development for the unit and improve/modify as per business requirement.  BTRC & GP compliance management for TX business  TX customer dispute solving & SLA development.  Wholesale Business Web portal management (www.grameenphone.com/wb)  Wholesale Business Magazine (printed and online version) management (content development).  Assistant Editor of Wholesale Business Magazine: “Exceed”.  Vendor management for Infra Sharing business.  Member Market Intelligent and Regulatory Defender of Wholesale Business (Infra Sharing).

 Fiber Optical (FO) capacity sub-lease permission from Bangladesh Railway (BR) for external customer.  Co-ordination between Bangladesh Railway (BR) and Grameenphone Ltd. (GP) for share sublease revenue.  Process Map Development and easier solution introduce between Govt. And Grameenphone Ltd.  Dispute solving on GP-BR sub-lease issue.  Co-ordination for GP-BR projects.  Arrange permission for GP-BR project from BR/Ministry.  Co-ordination between different stake holders for GP-BR projects.  Dispute solving on GP-BR projects.  Arrange access permission and FO laying for FO sub-lease customer in GP Fiber Optical Network (FON) room.  BR site and FON room acquisition.  Co-ordination Bangladesh Railway (BR) sites.  Customer negotiation.  Arrange permission from CAAB/Rajuk/DCC for FON room.  Raise memo to Finance for FON room payment.  Event management  Documentation.

Dealing with new and existing customers. Daily basis sales update. Database update. Documentation. Tele sales. Maintaining relationship with corporate customers.