Muhammad Ariff Bin Mohd Tuah

As a Customer Success Manager at Vlan Asia, I specialize in managing the entire sales cycle for our Zendesk solutions, from lead generation to closing deals. My primary goal is to ensure customer satisfaction and minimize churn by providing expert guidance and support throughout the customer journey. I build strong relationships with clients, offer tailored solutions, and collaborate with cross-functional teams to drive customer success and retention.

- Digitalizing SME's small business through consulting and providing ideas to scale businesses - Creating value through partnerships and collaborations to ensure client retention and loyalty - Managing and cultivating pipelines to ensure proper cadences via networking and also referrals - Ensuring internal operations are kept abreast with clients needs.

- Assisted with commercial direction with inputs for rates - Cultivating partnerships through networking and providing value propositions to clients. - Developing Business leads through partnerships - Closing clients through value selling and leverage.

Changing the general perception of how deliveries are done, one business at a time.

Growing and cultivating revenue for traditional food brands such as Oldtown White Coffee, Nando’s and also local heroes such as Nasi Lemak Saleha through commercial strategies driven by trends and also data interpretation. During my time the above mentioned business grew their overall revenue by 10%-15% on average whilst also growing their brand presence through active engagements in media.

Managing the overall operations of a small delivery business which counts Fashion Valet and Happy Bunch as their customers, it was a steep learning curve as I had to manage budgets, manpower schedules whilst retaining existing customers and cultivating new business at the same time.

The role required me to solicit interest from a set portfolio, in this case E-Commerce customers such as Lazada and Zalora which were under my care. Being the customer facing entity provided me with a steep learning curve by managing expectations and also delivering before deadlines both operationally and commercially.

Exposing people to new and fun ways to get in shape through consistent and disciplined approach.