Arief Rachman Setiadi

Hansgrohe SE is a German sanitary fittings manufacturer. It was founded by Hans Grohe in 1901, in Schiltach, Baden Wuerttemberg, Germany. Hansgrohe is one of the world's largest shower head, hand shower and tap suppliers. Manager, Technical Services & Operations • Lead regional after-sales technical support and warranty service operations across Southeast Asia • Provide technical support and troubleshooting for dealers, contractors, developers, and service partners • Manage external service providers and oversee warranty service quality and customer satisfaction • Conduct technical investigations, handle customer escalations, and coordinate spare parts support • Develop and deliver technical training programs for internal teams, dealers, installers, and contractors • Support product testing, certification, and compliance with local water-saving and industry standards • Coordinate with regulatory authorities and maintain certification documentation in SAP • Support operational excellence initiatives including facilities management, EHS, SOP implementation, and process improvement • Drive continuous improvement in service quality, operational efficiency, and technical capability development

Job Descriptions : - ALL Job Descriptions from last Senior Technical Executive Positions. - Handle Product Certification from Indonesia, Malaysia, Philippines, Thailand and Hong Kong. - Cooperate with Certified Bodies to submit Product Certification. - Liaise with Accredited Laboratory to testing the Product. - Liaise with Product Manager whenever Factory release new product to check if any Country Regulation. - Arrange Technical Meeting with Factory. - Arrange group meeting Technical with other division. - Manage Case on SAP and C4C Ticketing System. - Analyze and Highlight to Manager for any Technical Special issue. - ETC

Job Descriptions : - Handle ALL Related Technical Matters from Indonesia, Malaysia, Philippines, Thailand and Hong Kong. - Manage Spare Part inventory from Indonesia, Malaysia, Philippines, Thailand and Hong Kong. - Conduct Technical Training for ALL Dealers from Indonesia, Malaysia, Philippines, Thailan and Hong Kong. - Attend to Site issue for Troubleshooting. - Verify and Approval for Warranty issue. - Process Spare part warranty replacement. - Submit Monthly Report to Manager. - Compile Product issue information from ALL SEA (South East Asia) countries and then submit to Manager every end of the month. - Liaise with Factory in German and China for specific technical issue. - Manage Vendor/ Service company in Malaysia, Philippines, Thailand and Hong Kong. - Renew Service company contract every year. - Assist Sales Colleague for Product Combinations - Support Sales Colleague for Product Presentations to Architect and Developer. - Support Dealer for Showroom visit and checking. - etc.

Job Description : - Handle ALL Related Technical Issue from Indonesia, Malaysia and Brunei. - Manage Spare part inventory Stock for Indonesia, Malaysia and Brunei. - Conduct Technical Training for all the Dealers in Indonesia, Malaysia and Brunei. - Attend to site issue for Troubleshooting. - Verify and approval for warranty issue. - Process the Product Warranty Replacement for Customer.

PT Karyasani Daya Cipta is a part of Panca Group company. Panca Group setup this company to provide as a new company which responsibility as Kohler Design Center in Indonesia. Kohler Design Center is flagship store of Kohler product in Indonesia Located in Panglima Polim - South Jakarta. Job Description : - Assist Sales or Customer to find correct Product Combinations. - Showroom Product Installation - Maintain Showroom - To Find Spare part information on Website or from Principle - Collect Technical Issue reported from Sales or Customer then communicate/Report to Principle. - Maintain Relationship with Principle. - Arrange Technical Training with Principle and then share the Training to Local technical team. - Customer Support After Sales.

Panca Group is company which have distribution for Sanitary product to served contract or retailer business. As exclusive distributor of well-known brands such as Grohe, Kohler, Duravit, Catalano, Fantini, Effegibi, Teuco, Franke, etc. - Attend Technical Meeting to Project. - Visit to Customer to advice and Survey - Product Troubleshooting. - Make a Report for every completion case - Quality Control on Site Project Regatta Apartment Pantai Mutiara

- Support Senior Technician to Prepare Tools, Spare Parts, Letter of Assignment and etc before attend visit to Customer. - Prepare Documents such as Product Technical Specification for meeting. - Assist Senior Technician for any related technical matters