Ariadne Canonici

Executive responsible for building and scaling SourceHub from inception, transforming a strategic vision into a fully operational global services organization. Leading the end-to-end development of the business, from zero-stage concept and business case through company setup, regulatory validation, financial planning, revenue strategy, operating model design, organizational structure, governance, talent acquisition, leadership development, and global service delivery. Accountable for defining and executing the company’s strategy and growth roadmap, aligning business priorities, financial sustainability, operational excellence, talent, and customer experience to create a scalable and high-performing organization. Built the leadership structure and multidisciplinary teams from the ground up, establishing the organizational capabilities, culture, performance standards, compensation and benefits framework, labor relations strategy, and development programs required to support sustainable growth. Designed and implemented the Global Services operating model, including service portfolio, commercial and intercompany service agreements, SLAs, KPIs, performance governance, NPS and scalable service delivery practices. Leading strategic workforce and capacity planning, budgeting, investment decisions, cost and revenue management, pricing, business performance, and long-term growth projections. Responsible for navigating complex regulatory, labor, financial, and operational environments, including negotiations with unions, collective bargaining agreements, compliance requirements, incentives, benefits and risk management. Partnering with C-level executives and global business leaders to identify growth opportunities, expand service capabilities, The scope brings together business building, strategy execution, P&L mindset, global operations, organizational transformation, governance, talent, customer experience, and the ability to turn complex ideas into scalable businesses.

-Management of Brazil's Operations in Purchasing, Planning, Warehouse, Transportation, RMA, Configuration Center, Import and Export and Facilities. -High knowledge in warehouse implementation,optimizing processes for efficiency and effectiveness. -Establish and monitor key performance indicators to track operational success, driving continuous improvement and cost reductions. -Define and implement KPIs with third-party, to define roles, responsibilities and leverage performance levels; -Inventory Planning: Ensuring optimal stock levels, reducing costs, and maximizing efficiency. -Expertise in data-driven decision-making, strategic planning, and operational excellence, ensuring high performance and successful project execution. -Focused on building strong organizational cultures centered on teamwork, transparency, and ethical leadership to unlock the full potential of teams and drive market expansion. -Works closely with sales, portfolio, and finance team to provide a cohesive and seamless client experience. - Recognize and interpret operational trends, make recommendations and implement solutions to address procedural gaps and streamline and compliance workflows; - Review and analyze processes, in order to detect weaknesses and propose corrective and improvement actions; - Inventory Risk Reserve; - Ensures compliance with all required government laws and licesing regulation - P&l management - Management rituals. Regular meetings (weekly team meetings, quarterly reviews and KO), Performance evaluations ( PDI,Quarterly appraisals), Onboarding processes, Celebrations of achievement, Strategic planning sessions, Feedbacks I believe that rituals help establish routines, foster collaboration, and align employees with the organization's mission and values. They can also serve as a way to manage change, resolve conflicts, and maintain organizational culture over time, engage and motivate the team thru an open and transparent communication,

- Responsable for all product and marketing strategy for Cisco Solutions and Energy BU (APC,SMS,NHS,VERTIV) - Definition of import, export, and International transportation strategy of more than 120 vendors; - Vendor selection, contract negotiation, and project management of systems integration and onboarding process; - Tactical execution of International Logistics into the country; - Ensure compliance to Brazilian customs laws and regulations; - Demand planning to manage shipments, resolve issues and ensure that customer experience is protected; - Demand planning based on company goals to ensure all commit. will be supported; - Constant drive on the continous improvement by identifying ways to identifying streamline processes, decrease cycle time and reduce the costs; - Negotiate rates with Freight Forwarder for import and export process, manage cargo delivery from origin until the warehouse; - Provide guidance and support on the landed cost calculation; - Work with commercial on special project, considering the best origin and destination to ensure the best price and market competition; - Ensure accurate NCM/HTS classification are in compliance with the laws; - Recognize and interpret operational trends, make recommendations and implement solutions to address procedural gaps and streamline and compliance workflows; - Review and analyze current processes, controls and results related to import and export operations and compliance, to detect weaknesses and propose corrective and improvement actions; -Work with import and export services providers such as customs brokers, transportation companies and warehouses to define roles, responsibilities and leverage performance levels; - Responsible for all purchasing process over 120 vendors, - Managment of inventory cost, product, stock break, inventory reserve; - Inventory planning based on the commercial need consider the company goal - Ensures compliance with all required government laws and licesing regulations

- Definition of import, export, and International transportation strategy of more than 120 vendors; - Vendor selection, contract negotiation, and project management of systems integration and onboarding process; - Tactical execution of International Logistics into the country; - Ensure compliance to Brazilian customs laws and regulations; - Demand planning to manage shipments, resolve issues and ensure that customer experience is protected; - Demand planning based on company goals to ensure all commit. will be supported; - Constant drive on the continous improvement by identifying ways to identifying streamline processes, decrease cycle time and reduce the costs; - Negotiate rates with Freight Forwarder for import and export process, manage cargo delivery from origin until the warehouse; - Provide guidance and support on the landed cost calculation; - Work with commercial on special project, considering the best origin and destination to ensure the best price and market competition; - Ensure accurate NCM/HTS classification are in compliance with the laws; - Recognize and interpret operational trends, make recommendations and implement solutions to address procedural gaps and streamline and compliance workflows; - Review and analyze current processes, controls and results related to import and export operations and compliance, to detect weaknesses and propose corrective and improvement actions; -Work with import and export services providers such as customs brokers, transportation companies and warehouses to define roles, responsibilities and leverage performance levels; - Responsible for all purchasing process over 120 vendors, - Managment of inventory cost, product, stock break, inventory reserve; - Inventory planning based on the commercial need consider the company goal - Work with financial team to ensure that all AP are under process and help on the reconciliation with the AP team, including hegde information, monitoring that all process are protected;

- Definition of import, export, and International transportation strategy; - Vendor selection, contract negotiation, and project management of systems integration and onboarding process; - Tactical execution of International Logistics into the country; - Ensure compliance to Brazilian customs laws and regulations; - Import/Export documentation considering the country rules and policies; - Demand planning to manage shipments, resolve issues and ensure that customer experience is protected; - Demand planning based on company goals to ensure all commit. will be supported; - Constant drive on the continous improvement by identifying ways to identifying streamline processes, decrease cycle time and reduce the costs; - Negotiate rates with Freight Forwarder for import and export process, manage cargo delivery from origin until the warehouse; - Provide guidance and support on the landed cost calculation; - Work with commercial on special project, consedering the best origin and destination to ensure the best price and market competition; - Ensure accurate NCM/HTS classification are in compliance with the laws and product description; - Recognize and interpret operational trends, make recommendations and implement solutions to address procedural gaps and streamline and compliance workflows; - Knowledge of Brazilian standard procedures, laws and best practice; - Responsible for all purchasing process over 70 vendors, working on their particular process and rules, including Latam purchase orders; - RMA process/ Stock Rotation process considering the best practice as agreed in the partner contract; - Managment of inventory cost, product, stock break, inventory reserve; - Inventory planning based on the commercial need consider the company goal quarter over quarter; - Work with financial team to ensure that all AP are under process and help on the reconciliation with the AP team.

- Responsible for Business Unit Planning and Sales; - Development of Sales Strategy for Supply Chain Business unit, working with Tier 1 partner; - Developt with Account Managers team the Business Plan to reach the goals; - Business Plans development for Strategic Vendors and Partners; - Responsible for Business Intelligence Strategy and Business Unit Sales plan for Brazilian operations (importation and purchasing process) and FOB operations thru Miami; - Developed contractual sales with Logistics solutions design for high-tech companies speciallyTelecom, IT and Consumer; - P&L management; - Responsible for leading SCP business. Develop world-class operations, processesand a team of empowered employees to continuously meet customer expectations; Developing new business relationships, generating and negotiating new income for the organization. - Develop all needed collaterals and presentations to support the selling speech. - Presenting organization to the latent clients through communication, in person meetings, calls or by e-mails. - Managing the sales process, lead generation, credential pitch, questions, solution pitch and negotiation. - Motivating, possessing driving and acute care to minute details to ensure that all sales related opportunities to the organization are captivated and explored. - Maintaining and managing all sales related activities, such as margin and goals; - Creating and be responsible for all client’s contracts, proposals, and further documentation, following organization’s procedure.

New Business Development: Responsible for generation of new business opportunities. • Developing new business relationships, generating and negotiating new income for the organization. • Develop all needed collaterals and presentations to support the selling speech. • Presenting organization to the latent clients through communication, in person meetings, calls or by e-mails. • Managing the sales process, lead generation, credential pitch, questions, solution pitch and negotiation. • Motivating, possessing driving and acute care to minute details to ensure that all sales related opportunities to the organization are captivated and explored. • Maintaining and managing all sales related activities. • Creating and be responsible for all client’s contracts, proposals, and further documentation, following organization’s procedure. • Interacting effectively with other departments including account management. • Understanding client concerned risk management objectives including their return on invested capital objective. • Active participation on trade shows and events for prospects research. • Market research on internet, customers and Vendors. Customer Service Supervisor: - Supervises and coordinates activities of workers engaged in customer service activities; - Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; - Visiting customers to provide a one-to-one service; - Developing feedback or complaints procedures for customers to use; - Developing customer service procedures, policies and standards for your organisation or department; - Being involved in staff recruitment and appraisals; - Leading and supervising a team of customer service staff; - Monitoring of inventory aging to ensuring that all products purchased were sold; - Monitor sales backlog; - Weekly report sales forecast; - Sales margin analysis.

Main Responsibilities: • Responsible for complete network logistic since quotation, purchase order , monitoring vendor release, pick up and conference of all import documentation (Invoice, BL, Packing list), customs clearance, sales order, billing process and scheduling and coordinating delivery to end user; •Domestic transportation; •Monitor sales backlog; •Inventory control; •Weekly report sales forecast; •Monitor sales margins; •Post Sales services attending customers requisitions for several IT companies such as: NetApp, Hitachi, Riverbed, Acer and their resellers.

Main Responsibilities: • Responsible for technical accounts as EDS-HP, DecisionOne, ATL; •Monitor calls, technical request, distribution of requests from the technical supervision level Brazil, as well as technical support regarding the rules of contract; • Translation and updating of technical calls; • Monitoring the return of damaged part to stock; • Coordination and follow up with departments (inventory, laboratory, tax, transport and logistics) involved in collecting and sending equipment for repair and / or permanent replacement; •Intermediation via telephone (conf calls), e-mail between the technical team in Brazil and abroad to support the clarification of questions, special requests or non-contractual, technical support on an emergency; •Responsible for monitoring customers' SLA to meet deadline, four hours to complete technical services. •Post Sales services.