Rhoda Jaspe Ahirwe

As a Community Management Associate at AFSIA, I play a key role in engaging, growing, and supporting the solar industry's professional network across Africa. I actively manage member interactions, amplify their visibility, and create opportunities for collaboration within the clean energy ecosystem. With my strong communication and coordination skills, I: ✔ Promote member visibility by sharing relevant updates, events, and industry insights. ✔ Track engagement metrics and implement feedback-driven improvements to enhance the member experience. ✔ Foster a culture of continuous improvement, ensuring client needs are met efficiently. I help AFSIA advance its mission to promote solar energy adoption and collaboration throughout Africa by cultivating a dynamic and inclusive network.

In my role, I take a client-centric approach, ensuring that every individual who joins our programs feels welcomed, supported, and empowered. I actively engage with clients, guiding them through their swimming journey while continuously improving their experience. With my knowledge of Scrum and Agile methodologies, I: ✔ Facilitate smooth client onboarding by iterating and adapting processes based on feedback. ✔ Enhance engagement strategies through sprint-based improvements and cross-functional collaboration. ✔ Foster a culture of continuous improvement, ensuring client needs are met efficiently. ✔ Work collaboratively with trainers and stakeholders to align services with the academy’s vision. By leveraging agile frameworks, I create structured yet flexible workflows that allow us to respond quickly to client needs, improve satisfaction, and drive participation. Every interaction I have contributes to making swimming more accessible, enjoyable, and impactful, all while working toward our long-term goal of competing at the 2030 Olympics.

I worked under the supervision of the Chief Accountant, gaining hands-on experience in financial management and operational efficiency. This role strengthened my ability to track, analyze, and manage financial data, which directly aligns with the structured approach needed in project management. My responsibilities included: ✔ Managed financial data entry using SAP software, ensuring accuracy and compliance. ✔ Tracked and organized transactions across multiple projects to maintain financial transparency. ✔ Supported stock-taking processes by ensuring precise data collection and reporting. ✔ Collaborated with cross-functional teams to streamline financial record management. ✔ Applied problem-solving skills to improve data accuracy and reporting efficiency.

At NABU, I played a key role in promoting digital literacy by helping users access books through the mobile app. I engaged directly with customers, persuading and guiding them through the app download process while addressing skepticism. I did this through: ✔ Encouraged app adoption by clearly communicating NABU’s mission and benefits. ✔ Provided hands-on support, ensuring a smooth installation and user experience. ✔ Overcame barriers by offering solutions to internet accessibility challenges. ✔ Managed customer relationships, using feedback to improve engagement strategies. By analyzing challenges, optimizing solutions, and coordinating outreach efforts, I developed key project management skills, stakeholder engagement, problem-solving, and continuous improvement. This experience reinforced my ability to drive impactful initiatives and create solutions that make a difference.