Arfan Rashid

• Led the implementation of EV charging solutions across commercial and residential sectors in North UK. • Managed cross-functional teams of skilled electricians to enhance operational efficiency in the EV and Energy industry. • Developed strategic partnerships to expand market reach and improve service delivery.

• Led field engineering teams, including Field Supervisors, Engineers, and Field Coordinators, to ensure seamless full fibre broadband installations. • Managed budgets, recruitment, fleet operations, and KPI performance to optimize service delivery. • Focused on delivering high-quality installations, repairs, and maintenance for both residential and commercial customers.

• Successfully led large field engineering teams to build full fibre broadband networks across Leicester and Derbyshire. • Oversaw multi-discipline programmes across Leicester and Derbyshire. • Enabled thousands of homes and businesses to access full fibre infrastructure. • Collaborated with various stakeholders to ensure project success and timely delivery.

• Managed customer-facing field teams to deliver FTTC and copper broadband services. • Oversaw operations on the legacy copper network, ensuring high-quality service to end customers. • Collaborated with cross-functional teams to enhance operational efficiency and customer satisfaction.

• Successfully onboarded major service providers onto the Openreach full fibre network. • Led onshore and offshore desk teams responsible for end-to-end order management. • Streamlined customer journeys to enhance service delivery and efficiency.

• Provided broadband and telephone installations for both commercial and residential customers. • Worked extensively on the Openreach network, handling underground, overhead, fibre, and copper services. • Ensured high-quality service delivery and customer satisfaction through effective communication and technical expertise.