Ariel Rendon

Utilize Salesforce to create accurate and efficient data collection and reporting for Sales team. Responsible for supporting opportunity creation, data integrity and reporting within our Customer Relationship Management (CRM) system. Support Sales Associates in detailing and tracking customer deals and facilitate deal risk committee in a timely and professional manner.

Foster company culture through regular employee events including weekly meals together and quarterly outings, onboard new hires through day one orientation and create an inviting office culture!

Graduated from the Team Lead training program, completing months of on the job training and advancement Partnered with Senior leadership to define expectations of Training Lead role, as well as Trainer competencies Partnered with multiple departments to implement growth in our New Hire Training Program, including recruiting, onboarding, human resources and customer experience

Team Lead in Training on the New Employee Success Team. Leading teams of 8-15 training specialists. Assisting in the development of training programs. trainers and projects across the department. Providing feedback on facilitation and content creation for the training department.

Managed and hosted several training classes at a time for our new hire employees. Assisted in the creation and transition of multiple training programs, including Customer Resolution, and new External Trainings. Created our first training program for external hire trainers. Delivered corrective action records.

Owned several cases at a time, focused on turning around poor customer experiences. Assisted in Slack by answering questions, and coaching other advocates on calls. Joined several initiatives to tackle challenging customer situations. Completed multiple live escalations daily, and completed all necessary follow up.

Elevated to a role dedicated to supporting our Seniors, Team Leads and assist in de-escalation, case management and process improvement. Developed my customer service skills to excel in facilitating positive experiences. Joined the Delivery Resolution team, and trained new members as they onboarded.

Started on the Customer Nurture team and completed over 80+ OB dials daily. Transitioned to be one of the first members of our Pre-Order team, and assisted in developing new processes to improve the customer experience. Assisted in training new member to the nurture team with side by sides and coaching tips.

Keyed manager who completed both opening and closing shifts. Assisted in stocking, and restocking new inventory, signage and incoming product. Continued with developing other store associates, and maintaining a high performance in company metrics.

Completed transactions with customers and assisted with their shopping needs. Maintained high metrics in all necessary KPI's. Recovery and Loss Prevention were key pieces of this role. Helped train new and seasonal associates throughout the year.