Areej Naqshbandi

Lead the establishment, development and running of EPMO through: - Establish EPMO function on the corporate level - Serve as Company authority on program/portfolio management best practices. - Oversee the execution of corporate transformational and strategic programs and initiatives with full alignment of corporate strategy and enterprise performance management. - Develop and maintain EPMO governance model. - Set an effective engagement model and communication/reporting mechanism with internal/ external stakeholders. - Promote EPMO governance best practices and international standards in project management. - Maintain the internal SLAs and SOPs. - Ensure having change management across all transformational initiatives. - Develop and maintain demands management framework that includes prioritization model.

Lead the establishment, development and running of EPMO and Business Engagement departments through: - Establish EPMO function that is more in line with NCBC strategy. - Serve as Company authority on program/portfolio management best practices. - Lead the development of the portfolio strategy and delivery plan. - Develop and maintain the governance documents for (enterprise program management office, performance management, SLAs and reconciliation). - Develop the Annual Operating plan for the company and ensure a full alignment with the company strategic objectives. - Oversee the overall portfolio budget and track financial KPIs, CAPEX/OPEX. - Define a prioritization model that serves business demands and in line with the market competition. - Develop and implement strategies for the effective planning, monitoring and delivery of the projects/programs portfolio - Act as an oversight function that provide better visibility about the enterprise performance management for Operations & Technology. - Generate the performance dashboard that provides an accurate aggregated performance picture with multi dimensions. - Set the SLAs and KPIs with concerned parties to enhance the overall delivery of NCBC portfolio and respective services. - Set an effective engagement model and communication/reporting mechanism with NCBC/NCB stakeholders. - Promote EPMO governance best practices and international standards in project management. - Develop the departmental human capital based on the enterprise demands/priorities. - Develop Standard Operating Procedures across the different functions. - Highlight the opportunities for enhancing the business through process re-engineering exercise. - Manage Vendors and outsourcing agreements through effective defined process. - Manage the internal/external audit activities in line with the audit framework and participate in the audit committee update. - Oversee the implementation of the risk assessment framework/model across the division.

- Develop and maintain an effective and consistent world class project portfolio and performance management process for the economic cities. - Establish EPMO function and move the project portfolio management from traditional project stream delivery to a strategically oriented EPMO model. - Promote a greater project success through the integration and synergy of business functions, projects and teams. - Become an effective Central Strategic Project oversight and control capability for Economic cities. - Provide centralized control, oversight, and reporting of scope change, cost, risk, and quality across all projects of Economic cities. - Develop and maintain an operating and engagement model between ECA and Master Developers. - Oversee the Master Developers performance to achieve the Economic Cities national objectives. - Work with ECA management to translate business objectives into solid operation plans that enhance the project KPIs. - Promote project portfolio and performance management best practices, standards and disciplines across ECA through effective tools. - Lead key strategic project for Oversight and Operations. - Implement the performance management across the Economic Cities and ECA through linking the strategic objective of ECA with the national objectives of the cities. - Manage the activation of authority matrix project between ECA and Emaar including developing needed governance and SLAs/OLAs.

- Establish project management office. - Define/apply best practices of project/change management methodology. - Oversee the management of new/enhancement projects for Operations, IT, Sales, Marketing, Medical, Finance, Commercial Finance, HR and Corporate Governance. - Define SLAs/OLAs internally with the business groups and externally with suppliers/vendors. - Rollout of Enterprise project management tool (EPM). - Develop local procedure manual (LPM) to ensure that all the processes are well documented and up-to-date. - Building PMO team through involvement in the recruitment process and career path development. - Define Key Performance Indicators (KPIs) across the function. - Participate in leadership workshops and innovation initiatives to differentiate our service and build the company's strategy. - Enhance the MIS reporting mechanism. - Ensure the products and services are in line with regulatory requirements. - Oversee the management of strategic projects for the company like DMS, Segmentation, CSR, Retail shops, website revamp, HRMS, command center and Mobile Applications. - Provide a monthly update of projects status to the CEO. - Work on capability building exercise for PMO staff. - Promote software development methodologies like Agile and best practices in quality management. - Manage the department budget (CAPEX/OPEX). - Manage the contracts/agreement with vendors and suppliers. - Participate in the risk assessment/management model and framework. - Oversee the internal/external auditing exercise. - Participate in the benchmarking exercise across the services that are offered by Bupa on the group level.

Heading a unit which responsible about major functions in Operations (Project Management Office, MIS, Capacity Planning, Inquiries & Investigation, Quality and Compliance). - Enhance project management methodology. - Oversee the projects from planning to closure stage. - Generate status reports to highlight the projects progress. - Create financial transactions statistics/metrics from operational data bases - Developed a good understanding for cash management and trade products - Managing Temenos implementation across Operations (Cash management, Trade and CSC) - Manage the SLAs/OLAs across operations units. - Define a process model using ISO standards. - Quality and Compliance:

- Migration of current project management methodology and tool to an enterprise/wide PM system (Primavera). - Supported a Project Office function during the migration from a legacy PM tool to Primavera. - Team member in Operations re-engineering Program based on ITIL framework designed to transform conventional operations into service oriented operations.- Participate in preparing the strategy plan for IT. - Team member in Technology Metrics Taskforce to design/redesign technology management metrics based on best measurement practices. - Design e-Forms/workflows for key technology processes. - Revamp/Automate the collection of divisional scorecard using six sigma. - Evaluation of Microsoft Business Scorecard Manager - An MS. Product that supports performance management through KPI's. - Implementation of Microsoft SharePoint Server 2007 – An MS. product to support organizational collaboration/dashboards. - Worked on Capacity planning and demand management - Worked with Project Portfolio & Relationship Management Division to design and implement an advanced project portfolio management framework in addition to design and implement streamline IT Capacity management as well as the expansion of IT capacity bandwidth through an off-shore development center. - Design and implementation of Samba Technology intranet portal. - Evaluation and integration of Citigroup project management framework (PTS/TRS/Triage)

- Mange Computer training courses. - Oversee the training courses budget, expenditure and revenue. - Ensure having competitive training programs. - Manage the human capital for the department. - Arrange for all needed supplies and logistic in coordination with respective vendors. - Work with concerned teams to market for the training courses.