archana sharma

executive

About

Experience in BPO & Supply Chain.

Country

india

City

bombay

Industry

logistics and supply chain

Skill

team management, bpo, reverse logistics, vendor management, performance management, call centers, mis, employee relations, employee engagement, management, crm, service delivery, operations management, customer satisfaction, business development, customer relations, customer experience, employee management, business process outsourcing, order management, customer relationship management, management information systems, contact centers, customer service, team building, time management, communication, supply chain

Experience

customer care executive

aegis limited

2009-2 - 2013-9 · 4 yrs 8 mos

senior associate

wipro bpo

2013-12 - 2015-7 · 1 yr 8 mos

executive

dhl supply chain

2016-8 - Present · 10 yrs 2 mos

Supply Chain Order Management SAP Backend

customer success executive

roambee corporation

2015-8 - 2016-8 · 1 yr 1 mo

* Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. * Listen attentively to caller needs to ensure a positive customer experience. * Access electronic and paper cataloging systems to look up product information and availability. * Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. * Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. * To look after the reverse logistics of the company to maintain the inventory level. * Create tickets for each and every Q/R/C of the customer to get the proper documentation done.