Archana Pal

Ensure stability of income from existing set of clients and explore avenues for new income generation from existing as  well as new clients Add value to the client and stay ahead of the competition by structuring and implementing innovative deals in working capital, term loan and project finance Use credit knowledge and knowledge of various products for deal structuring Add value to the client and stay ahead of the competition by structuring and implementing innovative deals Ability to negotiate deals, with the ability to interact with people at various levels of the organization and outside environment Strong sales and relationship management skills To assess the companys financials (i.e. loss, rating, PAT (profit after tax) etc. of the company)

Ensuring service delivery as per the established benchmarks on TAT and complaint management Ensuring updated mandatory displays and good look & feel of lobby to ensure customer satisfaction Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories ERV and NTB growth as per targets set for the branch Achieve overall deposits growth Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)

Handling transaction of Trade-Business related, Non-Trade related & General Banking operations related. Looking after client servicing at the branch lobby, Checking KYC documents on new client Account opening forms. Onboarding of new acquired clients through welcome call and audit on sales process. Managing TAT for all service & operational transactions Activation of clients on net banking and other non-branch channels. Business lead generation and passing to relevant sales channel. Managing overall client satisfaction score card for the branch.

Acquire customers for Current Account, Savings Account Products of the bank, from a pool of potential individuals, small businesses, trust associations, societies and corporate. Achieve and deepen business volume and numbers. Cross-sell TPP like Insurance, Gold, Locker, FD, Asset Products, etc.

Carrying sales visits, acquiring new customers and maintaining accurate records. Explain the customers about the products, its features and benefits Maintain Customer relations Meeting or exceeding sales targets