Archana Kaul Tikoo

-Working as a Service Delivery Manager at UK Based Insurance client in Lloyd market. -Governance across all areas of the services including service management, incident management & change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. -Delivery responsibility of Application Maintenance (Level 1 and Level 2 support), Application -Development, Testing services in diverse technologies like MS technologies - .Net, Share point 2013, MSBI, CRM and special technologies like Kofax, Great Plains, K2. -Managing portfolio of 85+ professionals across onsite and offshore. -Effective change management - within a project framework and also at an organizational level - Project planning and delivering projects with success. - Excellent relationship with stakeholders like vendors,development teams and Clients/End Users. - Excellent communication skills. - Team player and one who leads from the front.

Managed both Level 2 and Level 3 application maintenance teams involving multiple technologies (MS technologies - .Net, Share point 2013, MSBI.) and Datastage. Assisted in transitioning entire Application Portfolio (150 Application) in 3 months for a new client of Infosys. Entire client team was released at end of transition. Assisted in account setup activities, SLA framework, SLA baselining, effort reconciliation process, status reporting.