Ashley Bergner

I act as the guiding force behind all operations executed by five cross-functional teams (30 direct reports) that make up the Regional Operations department for the full-service home medical equipment and respiratory company. I have continued to play a key role in integrating Wisconsin operations through two complex mergers, including the acquisition of Aerocare Holdings, Inc. Among my key contributions & achievements, I… Deliver the training, coaching, and support that empowers the team to excel. Fully own team onboarding, evaluations and discipline, while instilling a culture that fosters individual and team growth. I succeeded in keeping departmental turnover under 4% by instilling a strong culture. Prioritize and control budget spending to support operational needs, while maximizing bottom-line results. Analyze industry and consumer trends to forecast growth and create short and long-term strategic plans to meet anticipated needs. Plan and project manage initiatives to drive continuous improvement through changes to processes and staffing. Made major enhancements to current service and delivery models, while creating a more efficient delivery schedule. I achieved significant savings in terms of both labor and resources. Completely restructured the warehouse and rolled out a new racking & slotting system, which has dramatically boosted productivity. Introduced a new employee tracking system to monitor performance and error rates. I leverage insights gained to target staff training and coaching, as well as promote accountability in all operations. Fostered greater accountability, which has been instrumental in regularly passing compliance audits (FDA, ACHC, etc.) with scores of 95% or higher. Take lead point onboarding new offices as the result of acquisitions, training personnel and strategizing changes to integrate operations.

Acquired by AdapthHealth

I was Promoted to become the company’s Vice President of Operations and showcased my talent as a change driver both before and during the acquisition. During my tenure in the role, I... Ensured strict adherence with key regulations, resulting in passing all compliance ACHC audits (95%+). Revamped and introduced new labeling to improve inventory management and warehouse team productivity, while cutting costs. Acquired by AeroCare Holdings

For select achievements over my time as Director of Operations, I... Devised and implemented specialized tier systems to guide and promote staff development and career planning. Put in place a new POD system for field staff and introduced other changes, including automated solutions, to reduce paperwork and labor needs. Rolled out a new patient billing and inventory management system to replace outdated technologies.

In this position, my focus was directly related to ensuring good customer service by putting necessary practices and measures in place to make sure this was achieved. In the case of an unhappy customer/patient I would be the first point of contact for any unresolved or escalated issues or complaints. Designed and implemented necessary changes to avoid future issues. I was also responsible for one on one staff training and preparing/documenting training documents. This was not only for the my direct department, but company wide. This was achieved in part through activity based costing, as well as learning each process and searching for ways to improve it. Some other areas of responsibilities included establishing relationships with vendors and manufacturers. Working in conjunction with other upper management, we focused on process improvement. Running business critical ad-hoc reports and analyzing the data, drawing conclusions and putting changes in place promptly. Developed and identified areas of potential loss, and revenue growth. Managed accounts and services based off revenue generated from products and services. Involved with strategic and long term business planning. Focused on developing and fine tuning my own leadership and management skills. Increased effective communication, and worked towards making sure my department was current with changes and updates. Encouraged and nurtured relationships to create a positive and results driven work environment for staff.

As a Patient Care Representative and Supervisor I was responsible for ensuring the highest level of customer service, and attention to detail. Responsible for all aspects of the taking care of the patient, including but not limited to: establishing patient accounts, insurance verifications, placing orders, coordinating and scheduling any deliveries or appointments, and arranging travel with home medical equipment.

Trained, coached and mentored staff to properly assist and teach individuals with mental and physical disabilities with activities of daily living. Maintained and scheduled all medical appointments for individuals. Documented all financial records/finances and on-going healthcare. Promoted lifestyle and encouraged growth for individuals with disabilities.

Enrolled for MBA program starting Fall of 2022