Rashad Thorpe

Owned P&L for a $70M+ multi-state fitness portfolio spanning 36 locations and 1,000+ employees across five states. Led sales, operations, member experience, and leadership development initiatives that drove 80% revenue growth in legacy clubs and expanded the portfolio 44% in under 12 months through 11 new club openings. Built the operating infrastructure, performance management systems, and executive reporting framework required to support rapid expansion. Established the company's first revenue dashboard, strengthened field accountability, and developed a leadership pipeline that resulted in 12+ internal promotions. Directed Regional Managers, General Managers, and Personal Training leadership teams across a multi-unit environment, improving member engagement by 30% while driving sustainable revenue growth, operational excellence, and team performance.

Generated $3.5M in incremental revenue by redesigning the organizational structure and elevating execution standards across a multi-unit fitness franchise portfolio. Increased personal training revenue by 40% through process improvements, sales coaching, CRM adoption, and enhanced member onboarding strategies. Built and deployed the organization's first operational dashboards integrating personal training performance, member experience metrics, financial KPIs, and field accountability measures. Partnered with club leadership teams to drive operational excellence, revenue growth, retention, and performance management initiatives. Protected brand standards and mitigated operational risk across payroll, employee relations, collections disputes, compliance, and NPS performance. Developed a leadership pipeline that strengthened succession planning and improved organizational readiness across the franchise network.

Maintained a flawless regulatory compliance record across FDA, GMP, ISO, and OSHA standards, achieving zero citations across all audits. Reduced production lead times by 20% through modernization of maintenance systems, process optimization, and redesign of cross-functional workflows. Led a major systems transformation with zero disruption to production output, quality standards, or compliance performance. Drove continuous improvement initiatives utilizing Kaizen methodologies, root cause analysis, and operational excellence principles while maintaining a perfect safety record. Managed cross-functional teams focused on manufacturing operations, process improvement, quality assurance, compliance, and performance optimization within a highly regulated environment.

Directed multi-unit operations across six high-volume fitness locations with full P&L accountability for personal training revenue, staffing, sales performance, and operational execution. Delivered consistent month-over-month revenue growth through structured performance management, leadership coaching, and management accountability systems. Led and developed General Managers and Personal Training Managers, strengthening the leadership pipeline and reducing reliance on external hiring. Improved operational consistency, member satisfaction, and team performance by implementing elevated service standards, talent development initiatives, and KPI-driven field leadership practices. Partnered with club leadership teams to drive revenue growth, member retention, staff development, and operational excellence across the district.