arash torabikhah

1/2/3 Line Support IT (Receive, register and resolve end-user technical and / or application support requests - ServiceNow ticket system.) ➢ Microsoft Azure (Administration and ongoing support of Azure products, creating, configuring new VMs, users, etc) ➢ AD administration, Azure AD ➢ Windows 10,11 Mac OS, Linux Ubuntu (supporting end users) ➢ Support of network infrastructures (cables, switch, setting up ports, WLAN, VLAN, VPN) ➢ Creation of documentation ➢ Administration of Microsoft Office 365, Teams, Exchange ➢ sharing knowledge, onboarding new colleagues

monitor IT environment contains Servers and Services. supporting Software/Hardware for end users and clients in Corona Test Centers in several locations.(Onsite/Remote/Ticketing system). Support, Troubleshoot and maintenance the Running business for internal clients. Documentation, Reporting, Inventory management • Windows 10 Deployment, Migration and Troubleshooting • Active directory (user and group management/policy management) • Office 365 user management. • Hardware Replacement and Upgrade • Data Migration • Printer setup and Troubleshooting • Experience in ticketing tool (ServiceNow & SNOW) • Served as a key member of the tech bar and also conducted floor walks to support VIP end users face to face

Managing groups and user accounts assigned permissions to users. • Installing, Managing and troubleshooting active Directory & DNS, DHCP, WSUS Configuring FTP server to maintaining the shared folders in the Organization. configure router and switches and maintaining infrastructure. • Installation, Configuration and Troubleshooting of Windows server 2008, 2012 and window server 2016.

implementation and support about all active and passive services … · support Nodes belong to several governmental organization. Virtualization all servers based on VM / Install and configure vCenter. Design and configure Active directory . Reporting by network monitoring SOLARWINDS. maintenance and replace physical Servers (HP, Super Micro)

consultant IT planning, network designing ,IT employments • Installing and configuring computer hardware, software, systems, networks, printers and scanners. • Monitoring and maintaining Servers ,computer systems and network Services. • User and group management/GPO management. • Responding in a timely manner to service issues and requests. • Providing technical support via telephone and face to face. • Setting up accounts for new users. • Perform maintenance checks • Maintaining records of software licenses • Investigating and diagnosing computer software and hardware faults • antivirus software installation and configuration

Planning and design passive and active network layers . . Internet sharing, accounting, NAT, shaping, … Design and configure wireless links by radio devices System. Active Directory user and policy management.. ticketing system Windows 7 Deployment, Migration and Troubleshooting.