Arash Komayli

Ensuring each area of the store is fully stocked and display products so they are more appealing to customers. Promote special offers and regularly meet my targets in selling these products to customers by starting “Till Point Conversations (TPC)”. Received positive feedback from WHSmith Head Office for exceeding my target of TPC sales by selling over 100 bottles of hand sanitizer, which was double the level that was required of me for the week. Manage customer complaints and refunds, by talking them through the policy and reaching satisfactory outcome for them. My friendly demeanour ensures that I am approachable and on hand to help customers locate specific products. High attention to detail when managing deliveries twice a week, by checking the invoice against the products to ensure the correct items have been delivered and flag any missing stock to the store manager. Throughout my time at WHSmith I have taken on the responsibility of training new staff, by teaching them the fundamental aspects of working in the store, for example using the tills, how to stack shelves and manage deliveries. Consistent track record of exceeding sales targets within the store, always looking to upscale product sales by offering, for example meal deals to customers. I am responsible for providing excellent customer service going above and beyond to help customers and directing them to the right products. I am always on hand to solve problems, for example fixing the vending machines. Team Leader – Letting my co-workers know what tasks need to be done if we are two manning the store and ensuring said tasks are completed. Attention to detail – Checking the food count is done and correcting any mistakes.

Oversaw the tills in the store where I gained financial skills, I assisted the customers in finding the products and service which they required. Ensured the store products were neat and tidy within the store.