Arantxa Jimenez

Customer Experience Manager @ Evolus

About

Con más de dos décadas de trayectoria profesional, me he especializado en la gestión de empresas de dispositivos médicos, destacando en áreas de finanzas, servicio al cliente, ventas y marketing. Tras anos de dedicación plena, trabajo duro y gran aprendizaje poniendo en marcha Q-Med ( Galderma), durante más de una década en Ossur me comprometí con el servicio excepcional al cliente interrelacionado con profesionales protésicos y ortesicos , coordinando eventos y asegurando la satisfacción del cliente y éxito continuo de la organización. Actualmente lideró Customer Experience en Evolus Pharma donde mi experiencia, motivación, dotes interpersonales, capacidad analítica y grandes conocimientos de herramientas de gestión comercial hacen que mi contribución en el gran éxito de esta compañía se haga patente . Habilidades: gestión de equipos , liderazgo, gestión del tiempo, autocontrol, capacidad de adaptación, empatia, pensamiento analítico, comunicación, trabajo en equipo Customer-Centric Approach: Proven ability to build strong relationships, improve response times, and exceed client expectations. - Operational Efficiency: Skilled in reducing outstanding debts, managing ERP transitions, and implementing process improvements that enhance workflow and productivity. - Strategic Problem-Solving: Adept at identifying inefficiencies, developing solutions, and driving continuous improvement. - Leadership & Collaboration: Effective communicator with a track record of cross-functional teamwork and stakeholder engagement.

Country

City

Spain

Industry

Medical Device

Skill

Coaching empresarial, Trabajo de grupo, Empatia, Trabajo en equipo, Orientación sl cliente, Comunicación efectiva, Resolución de incidencias, Asistencia sanitaria, Análisis de negocio, Experiencia del cliente, Salesforce.com, Administración de operaciones, Gestión de sporte, Servicio de atención al cliente, Marketing Management, Business Planning, Strategic Planning, Market Planning, Sales Effectiveness, Coaching

Experience

Customer Experience Manager

Evolus

2025-9 - Present · 1 yr 1 mo

Iberia AR and Customer Service Lead

Össur

2012-1 - 2025-9 · 13 yrs 9 mos

Soto de la Moraleja, Madrid , España

Management of Accounts Receivable (AR): accrual booking, balance monitoring, credit control, payment agreements, and reminder follow-ups. Customer Service support for CPOs, prosthetics clients, and orthotics distributors. Order handling for prosthetics & orthotics using Microsoft Navision, Business Central, and Salesforce, ensuring compliance with internal procedures. Provide product support, pricing, and stock availability. Tender and quotation management. Coordination and follow-up of complaints and product returns. Organization of seminars, events, and product training (logistics, demos, customer communication, feedback collection). Liaison with key departments: Sales, Warehouse, Product Management, Academy, Material Control, and other Business Units to ensure efficient order processing and issue resolution. Communication with third-party logistics providers for customer shipments. Collaboration with Marketing for promotional and communication needs. Close coordination with Finance for customer accounts, invoices, and credit control. Sales support for Area Sales Manager: follow-up on leads, CRM management, and tactical sales activities. Data management and reporting through Navision, Microsoft CRM, and SharePoint. Collaboration with Product Management on quality issues and technical requirements. Ongoing product and market knowledge through training and event participation. Customer portfolio management: sales campaigns, lead nurturing, and opportunity tracking. Key Achievements: Achieved 95% debt reduction in customer accounts. Led the Salesforce implementation in Iberia in 2024. Significantly reduced issue resolution times with a high level of customer satisfaction. Improved team efficiency and collaboration, fostering a strong team-oriented environment.

Customer service and Inside Sales Area manager ( Qmed)

Galderma

2006-4 - 2011-6 · 5 yrs 3 mos

Managed telesales and inside sales to own customer portfolio, achieving 100% of sales target in the Restylane product line. Led the Customer Service team, overseeing service quality and resolution times. Handled credit control, debt follow-up, and payment agreements. Organized and coordinated workshops, trainings, and congresses for healthcare professionals. Key Achievements: Created and led a new telesales team (4 members), generating ~€400K in 2012 by reactivating inactive clients and engaging new accounts. Led the organization of the Rey Juan Carlos University Symposium for Aesthetic Physicians. Spearheaded the promotion and clinical introduction of hyaluronic acid (HA) for brachytherapy in Madrid’s public hospitals (SS). Achieved 90% debt reduction through effective AR follow-up and customer negotiation. Reduced issue resolution time, improving customer satisfaction and operational efficiency. Skills & Competencies: Sales Effectiveness · Customer Support Management · Accounts Receivable · Treasury Management · Customer Experience · Product Marketing · Team Leadership

Treasury and HR Manager for Iberia ( Q-Med)

Galderma

2001-5 - 2006-4 · 5 yrs

-account receivable and payable management - credit control. Debt provisions,collection agency control -Payroll and Hr management. Internal communications. Training program and performance review management