Ahmed Raafat Eltokhy

Account Manager @ GL Exhibitions

About

Ahmed Raafat | Account Manager with strong experience in the Saudi market, specialized in B2B and B2C communication.Highly skilled in building long-term client relationships, managing accounts under pressure, and delivering results in fast-paced environments. Experienced in operations and on-ground team management during events, ensuring smooth execution, coordination, and client satisfaction. Known for strong communication skills, problem-solving mindset, and the ability to align business goals with client needs.Technical & Professional Skills:- Account Management- Client Relationship Management- B2B Communication- Saudi Market Experience- Team Management & Coordination- On-Ground Operations- Problem Solving- Client Retention

Country

Saudi Arabia

City

Riyadh

Industry

Management Consulting

Skill

Customer Retention, Account Management, Business-to-Business (B2B), National Sales Management, Customer Experience Management, Customer Experience

Experience

Account Manager

GL Exhibitions

2026-2 - Present · 8 mos

Saudi Arabia

Account Manager

ALOSOL FOR EXHIBITIONS&CONFERENCES

2023-5 - Present · 3 yrs 5 mos

Riyadh, Saudi Arabia

- Handling and serving the existing clients - Working on adding new business - Expanding the company services and launching new sectors - Providing the team with the updates and market trends - Overseeing customer account management, including negotiating contracts and agreements to maximize profit - Following up on the collection and tailoring payment plans - Improving the service we provide by understanding the customers’ feedback

Senior Sales Executive

Zafaf.net

2022-7 - 2023-3 · 9 mos

Saudi Arabia

Branch Manager

Whites pharmacies

2016-11 - 2022-6 · 5 yrs 8 mos

Riyadh, Saudi Arabia

- Manage the operations within the pharmacy. - Understanding the concept of each medicine, cosmetic product or device, in order to be able to assist our customers with the best service and help them understand the use of whatever product they are buying. - Arranging the morning and night shifts based on the talents in my team and the needs of the market. - I was responsible for the inventory and the expiry dates.