araceli espinoza

* Maintained office services by organizing office operations and procedures * preparing payroll * controlling correspondence * designing filing systems * reviewing and approving supply requisitions * assigning and monitoring clerical functions.Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.Secures revenue by verifying and posting receipts * resolving discrepancies.Serves visitors by greeting, welcoming, and directing them appropriately * notifies company personnel of visitor arrival * maintains security and telecommunications system

Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.

Utilized tools and resources on every call to make appropriate recommendations to customers. Offered and educated on the benefits of products and services and explains how the recommendations will add value to the customer’s wireless experience.

* Maintains office services by organizing office operations and procedures * preparing payroll * controlling correspondence * designing filing systems * reviewing and approving supply requisitions.Worked closely with vendors. Accounts payable/receivables.Month end reports.

* Supervising staff of about 100 employees, organized and monitored work flow.Appraised job results * coaching, counseling, and disciplining employees * initiating, coordinating, and enforcing systems, policies, and procedures.Maintained a safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources * maintaining compliance with established policies and procedures, worked closely with Osha and the regulation department.

Prioritize and stimulate escalations to ensure ultimate closure.Ensure customer is heard throughout escalation process.Establish correct expectations, enforce relief and resolve through effective communication.

Responsible for the day-to-day operations of a team .Developed, trained, coached, and motivated a team to achieve a high level of customer satisfaction and provide ongoing feedback .Recognized and recommended operational improvements. Monitored performance of direct reports according to established standards. Supported and facilitated the development of others’ knowledge and skills, providing timely feedback and guidance to help them reach goals.

* Specialist addressing and resolving all of my customers issues and concerns in a timely and precise fashion.Reviewed all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line). * Utilized tools and resources on every call to make appropriate recommendations to customers. * Offered and educated on the benefits of products and services and explains how the recommendations will add value to the customer’s wireless experience. * Recognized bells of churn and responds with effective recommendations. * Demonstrated personal commitment to VZW code of conduct and business guidelines in all areas of work. * Adhered to attendance guidelines to ensure successful contribution to team’s goals and performance. * Demonstrated personal commitment to work effectively and become a valuable member of the VZW team.

High energy, results-driven talent acquisition professional supported by progressively responsible experience throughout an extensive career in Human Resources.I specialized in launching successful lifelong and very lucrative careers at Verizon Wireless in the Illinois market.Participate in career fairs and established and maintain professional relationship with local colleges in efforts to recruit a diverse pool of candidates.

High energy, results-driven talent acquisition professional supported by progressively responsible experience throughout an extensive career in Human Resources.I specialized in launching successful lifelong and very lucrative careers at Verizon Wireless in the Illinois market.Participate in career fairs and established and maintain professional relationship with local colleges in efforts to recruit a diverse pool of candidates. .