Aqib Khan

1. Providing exceptional customer service to international customers by addressing their inquiries, concerns, and complaints promptly and effectively. 2. Handling escalated customer issues by liaising between customers and internal teams to find appropriate solutions. 3. Maintaining a high level of product knowledge to accurately answer customer questions and provide recommendations. 4. Managing and prioritizing multiple communication channels, including phone calls, emails, and live chat, to ensure timely responses to customer queries. 5. Documenting and updating customer interactions and issues in a CRM system for future reference and trend analysis.

- Receive and review customer orders, ensuring accuracy and completeness of order details, pricing, and quantities. - Enter orders into the company's order management system accurately and in a timely manner. - Verify customers' payment details and process payment transactions if required. - Resolve any order-related issues or discrepancies, such as product availability, pricing, or order changes, in a prompt and professional manner. - Communicate with customers via phone, email, or other communication channels to provide order updates, delivery schedules, or any other relevant information.