april wilkens
learning and performance trainer
About
17 years of expertise in training, operational management, counseling, education and outstanding leadership. Proficient in training and evaluations, program management, counseling, advising, mentoring, quality assurance, emerging technological development and network analytics. Highly skilled in turning under-producing individuals into productive teams that exceed all performance expectations. Experienced in creating an effective, organized training environment in which I can build a brand and a company culture, providing top-level support, resolving issues and developing relationships to ensure loyalty, growth and success.
united states
phoenix
consumer electronics
customer service, research, sales, access, leadership, microsoft office, powerpoint, microsoft word, social media, team building, crm databases, campusvue, event planning, public speaking, time management, training, event management, strategic planning, microsoft excel, team leadership, program management, leadership development, higher education, student affairs, community outreach, social networking, management, coaching, adult education, program development, teaching, staff development, distance learning, fundraising, public relations, marketing, e learning, nonprofits, career counseling, facebook, student development, educational technology, admissions
Experience
learning and performance trainer
ring
student
grand canyon university
sales
bed bath & beyond
Sales, customer service, stocking and inventory control
laboratory technician
us army
medical laboratory technician
united states air force
specialist
united states air force
customer service representative
amazon
Virtual Call Center Reserve Customer Service Representative.
sales associate
the buckle, inc.
Responsible for sales, customer service, stocking, training new employees and inventory
technical support consultant
grand canyon university
Upheld all FERPA procedures as required by Federal law. Assisted students with technical issues regarding their computers, online classroom access, outlook access, program downloads, and informational software. Highly skilled in a customer service centered call area.
student services counselor
grand canyon university
Education
university of west florida
education
hillsborough community college
education
university of south florida
teaching
grand canyon university
Honors College, Student Veterans Association President, Summa Cum Laude, Alpha Eplison Gamma chapter of Kappa Delta Pi, awarded the SVA Home Depot Grant for Student Veterans Associations, and a member of Educators Rising. Activities and Societies: Alpha Eplison Gamma, Kappa Delta Pi, Student Veterans Association, Phi Theta Kappa
grand canyon university
counseling psychology
LPC Activities and Societies: Student Veterans Association, Educators Rising
april wilkens's Contact Information
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