Apple R

Administrative Duties

EasyOutsource is a North American firm providing cost-effective offshore recruitment solutions. Handle profiling, screening, and candidate matching to time and money while boosting productivity, all managed through a North American account representative. PEOPLE GROWTH PARTNER * Communicate and send a collab proposal to every SMB's decision maker

• Managed account and troubleshooting calls, delivering professional resolutions that improved client satisfaction and boosted sales—contributing 22% of total results. • Wins: Supported the successful expansion from insurance-only services to a blended Verizon customer support line.

• Processed 12,000+ data entries, managed bookings and appointments, and supported smooth back-end operations. • Wins: Secured high-value group cabin bookings and enhanced workflow efficiency through improved documentation and scheduling.

Promoted as Supervisor • (Agent) Provided high-quality telecom support across billing, troubleshooting, and tech concerns; consistently top-performing and promoted to Team Manager overseeing 12–15 agents. • Wins: Promotion to Supervisor due to strong performance. • (Supervisor) Trained new hires, managed team operations, created training materials, and served as client POC while driving strong sales and team results.

• Reviewed cases via email, chat, and calls while managing CRM updates and client data. • Wins: Consistently hit KPIs, worked independently, and trained peers on process and content updates to support business growth.

• Managed account and troubleshooting calls, ensuring strong customer satisfaction. • Wins: Drove product and subscription upgrades, supported peer coaching, and quickly adapted to new industries with consistent performance growth.

• Provided inbound support for a US telecom account, handling billing, troubleshooting, and tech issues while promoting service upgrades. • Wins: Boosted CSAT from 3.14 to 4.63, becoming a top customer satisfaction contributor.