Apoorva Gondimalla
User Researcher @ Apple
About
I’m a researcher with a background in human-centered research and data science. I’m passionate about shaping how emerging technologies connect with and improve people’s lives. I thrive in collaborative, cross-disciplinary environments with a focus on creative problem-solving and mixed-method approaches. My experience spans Human-AI Interaction research, hardware validation, AI model training and evaluation, autonomous vehicle systems, and early-stage product design. Through these experiences, I have built expertise as a user data technician, operationalizing user data and product insights into human-centered product solutions. Outside of work, you’ll often find me biking, playing music instruments, or picking up new skills.
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United States
Consumer Services
Human Factors, Research Operations, Validation, Human-AI Interaction, Research Design, Study Desgin, Ideation, User Experience (UX), Cross-functional Collaborations, Surveys, Contextual Inquiry, Product Road Mapping, Heuristic Evaluation, UX Research, Analytics, Mixed Methods Research, User Interviews, Descriptive Analysis, Natural Language Processing (NLP), Qualitative Analysis
Experience

UX Researcher | Human-AI Interaction Lab | Graduate Research Assistant
Led two research initiatives aimed at designing technology solutions and improving operational efficiency for case workers at the City of Austin's homelessness case management service. - Collaborated with data scientists to develop Large Language Model (LLM)-based generative summaries that are "useful" to the caseworkers, through co-design sessions, interviews, interface, and prompt design. - Identified design implications in building technology solutions for data collection by caseworkers through storyboards, speed dating, and in-depth interviews with multiple stakeholders. - Uncovered current note-taking patterns using advanced statistical analysis and qualitative coding of 50,000 unstructured clinical case notes, informing design opportunities. - Curated an executive report providing insights and recommendations on organizational data practices.

Research Assistant - Search for idea generation
- Generated insights on the usability and utility of a search tool for idea generation by managing and moderating over 60 user studies. - Assisted in refining the experimental study design through pilot studies and continuous feedback. - Best paper CHIIR 23

UX Researcher
- Evaluated user experience of Autonomous Vehicle fleet operation tools at Motional utilizing qualitative and quantitative research methods. - Identified usability and scalability issues, and growth opportunities, driving 5 initiatives into the quarterly product roadmap. - Enabled utilizing quantitative user data for product decisions by establishing UX metrics, conducting workshops, and cross-functional collaboration. - Created dashboards, documentation, presentations, and UX artifacts.

UX Researcher/Analyst
- Increased click-conversion for the new feature by 40% by providing design recommendations through user studies, and analyzing post-launch user behavior using Google Analytics and Mixpanel data. - Crafted an interactive Tableau dashboard highlighting user engagement for strategic decision-making and KPI reporting.

Data Scientist - AI Center of Excellence | Vision Team
Hyderabad, Telangana, India
-Improved text recognition from retail invoices by communicating insights from exploratory data analysis, building a synthetic data generator in Python to accelerate training, and systematic evaluation of encoder-decoder models, in an agile environment. - Resulted in a live product serving 40+ retail customers.

Research Assistant - Center for Visual Information Technology(CVIT)
Hyderabad Area, India
Developed an action recognition model with 80% accuracy, enhancing monitoring of automobile manufacturing activities. Pre-processed data, trained CNNs, evaluated outputs, and utilized data augmentation techniques on a small and skewed dataset.

Intern - Cognitive Science Lab
Hyderabad, Telangana, India
Designed a natural interface game, through field studies, ideation, and user testing, addressing the accessibility challenges for stroke victims in handling digital devices for rehabilitation games.
Education

Information Science/Studies
Thesis: Aligning Data with the Goals of an Organization and Its Workers: Designing Data Labeling for Social Service Case Notes. Courses: Human-AI Interaction, Usability, User Behavior and Search Experience, Data Visualization, Data Storytelling, Information Architecture, Interaction Design, Inclusive Design, Ethnography.

Thesis: Human action recognition from RGB videos using Convolutional Neural Networks. Relevant courses: Data Mining, Information Retrieval, Database Management Systems, Probability and Statistics. Activities: Core member at BITS Alumni Affairs Division(BITSAAD). Member of the Environmental Protection and Conservation Club(EPAC)
Apoorva Gondimalla's Contact Information
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