Apoorva Chandanala

Developed multiple Power Apps (canvas) for HR and Accounts Payable teams to streamline internal workflows and improve user experience. Integrated SharePoint and Dataverse as secure data sources. Built automated flows using Power Automate for clients like Dollar Tree and USPS to reduce manual work and speed up operations. Created and maintained Business Requirement Documents (BRDs) and Technical Specification Documents (TSDs) to define solution structure. Integrated DocuSign into Power Automate for secure electronic signatures. Designed Power Automate Desktop flows to automate high-volume work order processing, significantly improving operational efficiency.

Led the development of a custom change request form in Dynamics 365 Customer Engagement to optimize internal business workflows. Used JavaScript and business rules to implement dynamic, client-side validations and automated processes. Utilized XRM Toolbox and Azure DevOps to manage solution deployments, version control, and collaborative development. Built automated workflows and integrated REST APIs to connect Dynamics 365 with external systems, ensuring real-time data flow and streamlined task execution. Prepared detailed BRDs and TSDs to support development planning and stakeholder alignment. Organized sprints and tracked milestones using Microsoft Planner. Integrated DocuSign into D365 workflows for efficient and compliant document approval processes.

Developed and customized Dynamics 365 solutions by designing plugins, forms, workflows, web services, and security roles to meet unique client requirements. Created training resources based on BRDs and TSDs to support solution adoption across teams. Integrated Outlook, SharePoint, and DocuSign with Dynamics 365 to streamline communication and approval processes. Built a Power App using AI Builder to capture business card data into CRM, triggering automated emails and Microsoft Teams reminders. Designed Power Automate workflows and REST API integrations to connect on-premise systems with Power Apps, ensuring smooth data flow and efficient business operations. Connected Azure Blob Storage with Power Apps to support large-scale data management. Implemented personalized customer journeys using Dynamics 365 Marketing and developed a customized Sales module for improved lead and opportunity tracking. Integrated Power BI dashboards to deliver actionable insights, and performed thorough unit and integration testing to ensure solution reliability. Collaborated with cross-functional teams to gather requirements, refine marketing strategies using AI insights, and deliver cohesive, user-centric business solutions.