Anurag Raut

• Responsible for complete Operations from the point the order is placed online/offline to fulfillment 
and post fulfillment. Had an additional responsibility of buyer, which involves buying, planning and 
forecasting with Zero stock out as my KPI. 
 • My role involved Scheduling deliveries, Preparing the Effective Route plan, Implementation of 
deliveries and Fulfillment of orders within Bangalore and across the country. 
 • Supply Chain Management to ensure manufacturing and product delivery balance. 
 • Vendor management to support operational capability in warehousing and product delivery. 
 • Successful in setting up new procurement vendor (Pyarelal Agro and Exports Ltd) in Coimbatore. 
 • Managing a fleet of blue-collar staffs & white-collar staff, which included Associates & Supervisors. • Maintaining relationship with drop ship vendors through online support, raising purchase orders 
and purchase order fulfillment. • Co-ordinate packing and shipping of deliveries across India. • Stock flow Management, Outbound stock management, transportation management.

• Prioritizing daily workflows including conversion through inbound calls, end-to-end sales conversion of pre-generated leads, quotes and sales- related queries.
 • Managing the entire sales process effectively from handling incoming calls, lead follow ups, customer enquiries, store walk-ins, after sales complaints and payment extension / service requests 
through customer service software- Zendesk, Shopify, Tidiochat. 
 • Monitor customer, market, and competitor activities and provide feedback to the organization. 
 • Acting as a direct point-of-contact for all Sales and customer related issues. 
 • To manage the team that interacts and services customers across various channels (voice, chat, social)

Created a platform where offline retailers in service sectors can take their offerings to customers. Achievements: • Analyzed market by drawing charts speculated future movements and decided the strategies. • Tied up with 80+ stores where customers found exclusive benefits using Glee cards. • Sold 184 Glee cards in first month • Learned fundamentals of starting a business and realized potential of B2B markets Responsibilities: • Designed a hyper local couponing platform for users to avail services from offline retailers • Tie-ups with selective stores Engagement among users and promotion for referrals.

• Was actively involved in getting recruiters to partner with us. • Conducted an internship fair at LJ college, Ahmedabad that had a footfall of more than 700 students.

MBA in Marketing

Bachelor of Business Management in Marketing