Anupam Dasgupta

My new role will have me oversee our three beautiful palaces in Delhi Udaipur and Jaipur, besides development of new iconic hotels in northern region. Additionally, I have responsibility to build and grow the Wellness vertical and manage Food and Beverage for the company. I shall also continue to provide guidance to the business of international leisure sales for the company while mentoring the LLDP program.

Trident Nariman Point. 555 keys, iconic property.

Managing the Trident, Jaipur for a year.

ITC Vilasa, ITC Hotels, June 2012 – Till Present • Pre-opening of a 106 key Luxury Collection property • Managing the entire gamut of pre-opening from operating BOQs, recruitment of team, marketing and budgeting Notable Achievements in ITC Vilasa: • Formulation of Brand Essence, Vision, Mission and Operating Strategy • Timely recruitment of Ex-com Team, Supervisors, and Team • As per deadlines set, wide research and import of operating BOQs (Bill of Quantity) as per operating guidelines set • Setting up of Unit Operating Procedures as per its Luxury standing • Pre-opening marketing of ITC Vilasa amongst the Travel Trade, including representation at ILTM, Cannes, Marketing Blitz in key source markets, setting up of the micro-site, contracting with DMCs (Destination Management Cos) and FTOs (Foreign Tour Operators) *Soon after joining ITC Hotels, I did a 6 month stint as Hotel Manager, ITC Sonar as it was deemed too early for me to be at site, before taking charge in Chennai

• Manage the 78 room award winning destination spa that won the Conde Nast World’s No. 1 Destination Spa award (Readers’ Choice) and Tatler’s Spa Award as World’s No. 1 Destination Spa 2011 under my leadership • Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (Profit/financial control, Exceeding guest expectations, Superior employee engagement, Overseeing sales/marketing initiatives in India and abroad, Property maintenance). • Guest Relations and management of the Brand Loyalty Program – Ananda Yogi. Oversee the guest service function to ensure corrective action was taken to resolve guest issues and ensure that superior guest service was delivered at all times. The successful program implementation ensured that Ananda had a repeat guest ratio of 40%. We were also awarded the TripAdvisor Guests’ Choice award, maintaining scores of 90+, and would achieve guest feedback scores of 92+ consistently. • Oversaw HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. Key role in Employee engagement. Ananda in the Himalayas achieved a GPTW (Great Places to Work) score of 84% under my watch. • Providing vision and focus to all departments to develop and implement business plans. Coordinate, direct and manage the hotel operation to achieve maximum profitability and protect the financial aspects of the business. The Resort achieved profits and YOY (year on year) growth in PAT (Profit after Tax) RevPars, Room Nights and Revenues in all the three years I was GM. • Ensure that product quality standards were met in all areas of the hotel; establish and maintain preventive maintenance programs to protect the physical assets of the hotel. Oversaw successfully a planned renovation of the 10 year old product. • Sustain Ananda in the Himalayas’ focus on its three pillars – Yoga, Ayurveda and Vedanta.

• Pre-opening of the 209 room Deluxe business hotel. • Delays in opening caused me to be transferred to Ananda in the Himalayas, within the same company.

• Pre-opening of the 166 room Deluxe business hotel, and then helping the GM run the same • Develop and plan strategic interventions for career development and growth for all employees. • Actively involved in monitoring and bettering 'moments of truth' delivered to widely traveled and discerning guests. • Providing vision and focus to departments to develop and implement business plans. • Recommending, initiating and developing standards and norms to ensure quality up gradation of products and services.

• • Helping the General Manager to manage the 78 room award winning destination spa - that won its second World’s No.1 Award under management. • Had independent charge of the property from October ‘06 to May ’07.

• Responsible for the successful launch of the American multinational brand in Oman. • Planning and execution of new stores in the country. • Recruitment, training, and retention of employees. • Underwent two month Franchise Training at Papa John’s International, Kentucky, US

Certificate on Hotel Real Estate Investment and Asset Management