Anup Kumar Sharma

Full Cycle Recruitments and Client handling for Healthcare Clients all over USA. Posting job advertisements, screening applicants, interviewing candidates, setting interview schedules with hiring managers, and, in some cases, providing the job offer to qualified candidates. Serving requirements of many clients like Kaiser Permanente, Medefis, Grady, AHSA, Qualivis, and finding them potential candidates. Training Juniors, taking their L2 calls, Handling their candidates. Handling Clients portals Like Fieldglass (Kaiser Permanente), Medefis, Lotus Health (Qualivis), Trio Jobs (AHSA), for submissions of potential candidates, filling other details, checking daily updates and checking new requirements. Facebook Recruitment Expert. Experienced in ATS Job diva and other Job Portals such as Health Jobs Nation Wide, Career Builder, Monster, indeed, LinkedIn Recruiter and LinkedIn. Serving Healthcare Requirements like: Nursing Roles: CNA, Medical Assistant, LPN/LVN, RN (all specialties). Advanced Practice Professionals: Nurse Practitioners, CRNA, Physician, Dentist, Pathology Assistant, Physician’s Assistant. Allied Nursing: Surgical Technologists, Sterile Processing Technician, Scrub Technologist,

Organized and capable Recruiter having excellent interpersonal skills and the ability to effectively identify screen and recruit viable applicant’s .Has excellent oral communication and writing skills and thorough knowledge of effective sourcing of potential candidates and screening strategies. Has experience in IT, Non it and healthcare in US staffing. Specialize in sourcing, screening and hiring talented healthcare and IT professionals. Excellent time management and organizational skills Persuasive, emphatic with good problem solving skills Good knowledge of Microsoft Outlook, excel and Internet Explorer Ability to deal with external and internal customer support in a professional manner Quick learner, detail oriented and ability to adapt to new processes in limited time frame Multi-tasking skills and ability to work under pressure Outstanding communication and interpersonal skills Responsible for performing full life cycle recruitment for IT / Non IT Sourced qualified candidates using strategic resources such as Monster, CareerBuilder, Dice, Indeed and LinkedIn, Zip Recruiter. Sourced, phone screened, and negotiated salary and benefit packages with pre-qualified candidates. Prepare candidates for interviews. Worked extensively with an applicant tracking system (ATS).

Working as Sr Tech sales Executive Handling inbound and outbound calls. • Resolve customer’s problem over the calls. • Provides customer support and handles the queries of clients. • Follow-up and track on customer enquiries. • Maintains record of all enquiries & related details in Computer Systems. • Assigned the tasks of preparing day-to-day activities of customer care department. • Responsible for handling and solving customer support issues via calls and emails. • Responsible for preparing, maintaining and analyzing data. • Handled escalated and upset calls, maintained and updated the outbound call reports. • Provided feedback of the customers to the management for improving the services.

Roles and Responsibilities: Having an experience of 8 months in this organization. I was responsible for the daily operations on service desk environments. Performing ticket creation. Handling Customer query, Dealing with Customer requests, Responsible for primary trouble shooting etc., are some of the key areas of my responsibility. Keeping my knowledge up to date in regards of the necessary changes taking place in the concerned project environment. Scope of Work: Performing troubleshooting and working on Client (User’s) issues. Handling Customer Queries Related to Computer Security Software issue. Sell the Technical support Subscription to the Customer as well as security softwarwe. Performing my task allocated to my team on a daily basis so that the team can achieve it’s target. Creating a knowledge database for every incident occurrence so that a record for errors and solutions could be developed for future references. Creating and updating documents on every aspect of work to promote value addition to process.