ANTONIO CORTINA

The CEC Support & Application Management team is responsible for delivering second level technical product support for SAP Commerce Cloud. The scope of responsibility of this level is similar to ITIL third support level,including the development of workarounds but excluding the bug fixing and patching. This support extends to all core platform related issues. In their daily job, Support Engineers will receive technical queries from our customers through SAP ticketing system and are expected to use any means available to find a satisfactory solution in a timely manner. They will regularly communicate with customers, partners and other teams, on different channels, including instant messaging, email, ticketing system and phone. The main required areas of expertise consist of troubleshooting multi tenant java/spring applications,deployed in different ways, and excellent customer facing communication. Technologies : Kubernetes Dynatrace Git Microso Azure Jenkins Kibana Jira SAP Hybris ServiceNow Linux

Infrastructure Specialist - Distributed Server Management (UNIX) - Project Services Third level support for Red hat systems and administration. Network and infrastructure support. Administration to local and virtual infrastructure. Environment consisting of Red Hat 5/6/7 , high availability , Image production and deployment , Server maintenance and patching, Cluster management , GNU/Linux , VMware vSphere (Virtualization) HA DRS ,CISCO Virtualization, High Performance Computing (HPC)

Linux analysis , migration and deployment. Architectural analysis and deployment. Environment qualification and certification. Microsoft upgrade and migration. Oracle migration. Redhat , SLES certification and deployment. Openshift analysis and deployment. CGI consultant for migration environment and OpenShift administration , kubernetes , ansible, github, gitlab.

Deployment and support of customized hospital analysis software. Microsoft based software installed over Windows 2008 and 2012 AD servers. Software deployments included sql database management and maintenance. Java interface quality assurance and debugging. Remote access management support combined with client facing support. Software and hardware deployment with remote node management. System Center Configuration Management(SCCM) , Network structure analysis. Interface visualization and tracking combined with network support. Software testing and quality assurance.

LINUX Administration, LINUX Deployment - First and Second level, Network Intrusion Detection & Prevention System, Windows Workstation Deployment and administration , VMware basic administration. VirtualBox deployment and administration. Hardware load balancing (Barracuda) and software load balancing (Cento OS).Pen testing with KALI-LINUX.

Installing, implementing and Semantic Platform products on domestic and client systems (both as hybrid Cloud and on premise deployments). This includes aspects pertaining to the infrastructure, OS and system layers: NAS, blades, linux, windows, java, & DB on multi-server environments, apache , jboss, networking, accesses, security, redundancy and high availability. Acts as systems Consultant & Trainer as well as L2 / L3 support on OpenText Semantic Platform systems on infrastructure and architecture related issues.

I.T. DIRECTORMy function at Forza Technologies was to be innovative. My ultimate goal was to bring viable and efficient solutions to a varied clientele. Working in the Gulf of Mexico in the oil industry, solutions ranged from telecommunications to network architecture. I lead and managed a team of 15 technicians successfully during my stay.Network topologies varied from Microsoft to Linux. Microsft workstation and AD servers, Asterisk VOIP servers and load balancers.

On site consulting. Server configurations and installations. Advanced Server 2000 / Server 2000 /Novell 3.12/4.11/5. Network implementation. WAN installation and configuration. Router configuration and installation. Network administration, data migration and upgrade. Outlook server and client Installation and maintenance. SEATEL (Maritime antennas / ship installations) Sales and service in the Gulf of Mexico. Maintenance and implementation of 4003 Sat systems(voip/data). Development of DVR surveillance equipment for large implementation

On site consulting. Server configurations and installations. Advanced Server 2000 / Server 2000 /Novell 3.12/4.11/5. Network implementation. WAN installation and configuration. Rounter configuration and installation. Network administration, data migration and upgrade. Outlook server and client installation and maintenance

Product testing .Evaluation and recommendations on software and hardware. Range from operation systems windows 95/98/2000/NT to hardware such are different motherboards, network interface cards and hard drives. Careful study on effects on users, need and productivity. Constant study on leading edge software and hardware for both pc and network application. Networks include both NT and Novell, Ethernet and token ring . Local area network support. Includes Novell 3.12/4.11 and Intranetware Client support. Operating system support includes Windows95, WindowsNT and OS/2. Range of software support Including Office97 (WORD, EXCELL, PowerPoint), MSMail, Exchange, Extra!, Pcomm, Netscape, Explorer and Lotus Notes. Strong emphasis on Customer relations and ability to cope and resolve situations that arise. Ability to share and convey knowledge, techniques and innovation.