Antonio Gabriel

Account Manager @ Nolan Transportation Group (NTG)

About

A value team member with in-depth knowledge of the transportation business including the operations side (e.g., running day-to-day operations) and the business management side (e.g., staffing, marketing, etc.). Key member in several UPS beta projects to implement ridesharing and mapping technologies to address delivery needs. In this capacity formulated safety requirements and training manuals for onboarding new team members. • Perform freight services according to company and government regulations • Plan and coordinate pick-up and delivery schedules • Work with Shippers, Carriers and Dispatchers to manage the schedules • Track and report shipment status to customers • Manage multiple deliveries, process spot requests and develop new sales strategies to improve business • Resolve freight discrepancies in a timely manner • Respond to customer concerns and queries professionally • Maintain positive and productive relationship with customers • Average over 25000 profit margin monthly

Country

United States

City

Charlotte Metro

Industry

Logistics & Supply Chain

Skill

Strategic Planning, Data Analysis, Customer Service, Management, Microsoft Office, Leadership, Microsoft Excel, Operations Management, Team Building, Project Management, Training, Microsoft Word, Transportation, Sales, Logistics Management, Team Leadership, Microsoft PowerPoint, Negotiation, Project Planning, Customer Satisfaction

Experience

Account Manager

Nolan Transportation Group (NTG)

2019-2 - Present · 7 yrs 8 mos

Negotiates with transportation carriers and providers to obtain, set rates and determine services available. Measures and monitors carrier’s service levels to ensure benchmarking is tracked Provides direction and sets pricing guidelines for Carrier Sales team. Researches and determines growth opportunities Prepares and distributes “load-build” reports for customers and carriers. Works directly with customers on the receipt and processing of transportation requirement requests. Acts as a next level reviewer for troubleshooting errors and/or issues. Proactively handles customer shipment routing requests. Utilizes various transportation software systems to facilitate material movement, planning, and scheduling. Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers. Ensures customer expectations are met or exceeded by completing accurate and timely scheduling/dispatching of trucks and rail cars.