antonette rosenmerkel

* Managed team responsible for the support of the bank’s online banking system. * Created and processed quality assurance test scripts for the bank’s online banking system. * Responsible for online banking vendor relations. * Participated in vendor meetings to provide and receive status updates regarding system stability. * Coordination of system changes with vendor and in-house business lines.Primary contact for system vendors. * Responsible for the stability of the online banking application. * Created and communicated alerts regarding system outages. * Managed and supplied daily reports to management. * Continued to maintain CSG-IT Analyst III responsibilities listed below.

* Provided analytical support and project management for development, design, maintenance and testing to business partners for new and existing system enhancements. * Implemented testing requirements, quality assurance and procedures to ensure software performs correctly before deployment into production. * Administration of the primary Banking Software systems utilized by the Bank (Finesse and Counselor). * Acted as an advocate for our internal and external customers to the Banking software vendors. * Facilitated meetings with business units and software vendors for problem resolutions and to define and design software enhancements that may be required or desired to improve performance and efficiency. * Supervised daily administrative tasks within department and trained multiple fellow team members on team operations.

* Provided support to Community Banking Office team members on a variety of different topics and policies of the bank. * Supported internal team members on various computer and printer related issues. * Referred major hardware and software problems to vendors or technicians for service. * Trained newly hired employees and participated in numerous Branch mergers and conversions.

* Opened new deposit accounts * Closed home equity, car and personal loans * Assisted clients in resolving deposit and loan account issues

* Processed various banking transactions for all external customers * Assisted clients in resolving bank account related issues * Responsible for reconciling all closed banking of day banking procedures