Antonello Schiavo

EMEA Service Delivery Manager @ Google

About

I build and scale the operational engines that drive growth for world-class tech products. For over a decade at Google, my career has been a journey through its most dynamic business areas, from Google Ads and YouTube to the cutting edge of Google Cloud. My core focus is turning strategy into operational reality. I thrive on leading large-scale, cross-functional teams to deliver measurable results. A few highlights from my journey: ▶︎ Operational Leadership: I've led complex vendor operations of over 500 reviewers across multiple locations and managed a $5M/year innovation fund, steering partner ideas to generate a 2.5x ROI in business impact. ▶︎ Strategic Impact: I don't just manage processes, I build them. I designed and launched a program to streamline customer growth that was adopted across 17 EMEA markets. ▶︎ Cross-Functional Partnership: My approach is built on collaboration. I have a track record of partnering closely with sales, marketing, and product teams to ensure a seamless strategy and deliver the best possible customer experience. Currently, as an EMEA Delivery Manager for Google Cloud, I'm focused on leveraging GenAI to help our sales teams succeed. I'm open to connecting with fellow leaders passionate about scaling technology and building the future of business. Every week I dedicate 1 hour of my time for a free startup and business mentoring 👉https://calendly.com/antonelloschiavo CliftonStrengths: Individualization | Learner | Relator | Includer | Arranger Core Competencies: Operations & Vendor Management | Data-Driven Results | Cross-Functional Leadership | Adaptability & Growth

Country

Poland

City

Cracow

Industry

Computer Software

Skill

Cloud SQL, Service Delivery, Artificial Intelligence (AI), Strategic Project Management, Business Process Outsourcing (BPO), Operations Management, Solution Architecture, IT Enabled Business Transformation, Data Governance, Digital Transformation, Data Visualization, Data exploration, Dashboards, Generative AI, Artificial Intelligence for Business, Cloud Computing, Looker (Software), Data Analytics, Basic SQL, Business Intelligence (BI)

Experience

EMEA Service Delivery Manager

Google

2024-6 - Present · 2 yrs 4 mos

Cracow

My role involves managing EMEA operations for Google Cloud sales teams, focusing on developing scalable services powered by AI to drive seller success. Main responsibilities: -Manage ongoing operations and provide centralized service to the EMEA markets to ensure relevant and customized messaging. -Engage with Sales stakeholders in EMEA sub-regions to understand the needs of the market and increase sales efficiency. -Strategize and roll out innovative and scalable programs (with content teams, industries, solutions etc) to support the growing needs of the business and drive scalable impact.

EMEA Vendor Manager

YouTube

2020-11 - 2024-6 · 3 yrs 8 mos

Cracow, Małopolskie, Poland

I’m responsible for EMEA vendor operations working on YouTube products. My goal is to enable support for users and creators across channels, and ensure that user feedback flows to the right stakeholders and cultivates innovation. Main responsibilities: -Managing $xxM/year partnership contracts with outsourcing companies in EMEA and APAC -Develop and maintain the overall regional workflow strategy. Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures -Contribute to global initiatives by defining and realizing overall operations strategy -Work with internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements

EMEA Sales Operations Manager

Google

2017-1 - 2020-11 · 3 yrs 11 mos

Kraków Area, Poland

- Build and mentor a Google Ads Sales team with more than 100 reps across Krakow and Dublin. - Ensure that sales reps provide exceptional customer experience while meeting their daily targets. - Engage in cross functional projects with the wider Google Marketing team to develop and implement our solution selling strategy @ scale for EMEA SMB businesses. - Coach sales reps to ensure they have the right product knowledge to fulfill customers' needs

Customer Success Manager

Google

2015-9 - 2016-12 · 1 yr 4 mos

Wroclaw, Lower Silesian District, Poland

- Manage relationships with a portfolio of Top spending advertisers (B2B & B2C). - Trained 300 digital marketers via webinars and in country events. - Schedule workflow coverage for a team of 15 strategists across Dublin and Wroclaw. - Produce weekly analysis in order to detect and solve negative customer experience.

Google Ads Account Strategist

Google

2014-9 - 2015-9 · 1 yr 1 mo

Wroclaw, Lower Silesian District, Poland

- Deliver outstanding customer service experience to Google’s Advertisers. - Manage customer inquiries by phone, email, and/or live chat. - Implement creative ways to improve customer and business relationships - Enable advertisers to expand their business with Google’s advertising solutions

Digital Marketing Specialist

Farmajet Srl

2012-2 - 2014-9 · 2 yrs 8 mos

Sulmona

- Create and implement an holistic digital strategy across different channels. - Measure and analyze PPC campaign results and share insights with the management team. - Reactive support for customer queries on social media.