anton bastian

* Support both internal and external users with their problems and system queries and instructions * Monitor the work queues of the service desk team to ensure that service delivery targets are achieved * Assist the senior service desk officer in monitoring work flow to ensure that team goals and objectives are achieved * Actively participate in team meetings as a member of the team the delivery of team accountability * Contributes to the development of an internal Knowledge Base

* Level 1, 2 and 3 support via telephone and email * Modifying Microsoft Exchange Server accounts * Modifying user accounts via Active Directory * Deploying software and remote assistance via Microsoft’s SCCM 2007 (System Centre Configuration Manager)

* Unpack, setup desktops/notebooks * Asset management * Replacement of desktops * Scripted configuration change and test core applications * Checking service tags and stock taking * Level 1 and 2 support via telephone and email * Liaise with clients, coordinate and priorities

3 stage exams based professional certificate course provide accreditation for Technician Level Accounting Personnel Courses: Business Mathematics and Statistics Business Law and Business Management Advanced Financial Accounting Auditing and Taxation Business Communication Management Accounting and Business Finance

2 year full time course work including ICT Specialist Major Project Courses: CIS Research Methods Parallel Reconfigurable and Cluster Computing Software Architecture and Software Engineering for Web-based Applications Data and Web Mining Workflow, Maintenance and Re-engineering Computer and Network Security Activities and Societies: Course Representative Workflow Management Operating Systems Maintenance and Re Engineering Unilife -University of South Australia

3 year full time course work including one year Comprehensive Design / Analysis Project Courses: Software Engineering Tools & Metrics Software Quality Assurance Distributed Component based Software Development Information Technology Project Design & Management Software Quality Assurance