Eliot Lee

* Manage complex SaaS implementation projects for State and County Court systems in USA and Canada, and USA Federal Agency Administrative Court systems using Agile Scrum and Waterfall methodologies. * Manage a cross-functional team of 12 members and dozens of client stakeholders. * Collaborate with other project managers and program managers in the company wide PMO. * Utilize Sharepoint, JIRA Premium, Confluence, and other tools for project tracking, documentation, and reporting. * Utilize Generative AI tools including ChatGPT, CoPilot, and Scribe to create test cases, reports, project plans, budget forecasts, etc that has increased efficiency in work output by 20%. * Oversee 4 client accounts and project budgets between $150,000 and $2,000,000.

* Assisted with Project Scoping and Discovery * Facilitated Agile Scrum ceremonies including Client Status Calls, Backlog Grooming, Sprint Planning, Daily Stand-ups, Client Sprint Reviews, and Retrospectives for multiple projects * Worked closely with various Clients and Vendor Stakeholders on day-to-day requests * Worked closely with Strategic Directors to schedule tasks aligned with project priorities and budgets. * Worked closely with Solution Leads to manage tasks and resource allocations. * Updated senior management regularly about project status and progress in terms of colleague performance, client temperature, and project budgets * Advised and implemented process improvements * Managed projects using JIRA (including Premium Timeline, Dependency Map, and Resource features), Confluence, and other tools * Utilized Generative AI tools including ChatGPT and CoPilot to create test cases, reports, project plans, budget forecasts, etc that increased efficiency in work output by 20%. * Managed 8 client accounts and 20 concurrent time and material contract-based build and maintenance project budgets between $150,000 and $500,000

* Assisted with Project Scoping and Discovery * Facilitated Agile Scrum ceremonies including Backlog Grooming, Sprint Planning, Daily Stand-ups, Client Sprint Reviews, and Retrospectives for multiple projects * Worked closely with Product Owners of various mobile apps and web apps to identify priorities during each Sprint * Worked closely with the Director of Engineering to identify resource allocations for various projects * Updated senior management regularly about project status and progress in terms of velocity and budget * Advised and implemented process improvements * Managed projects using JIRA, Confluence, Notion, and other tools * Managed 4 client accounts and 6 project budgets between $100,000 and $1,000,000

* Scoped projects with multi-disciplinary teams * Sourced teams for various web design, web development, digital transformation, and digital experience projects * Managed scope, budget, schedule, risk, change, and improvements of concurrent multiple projects * Tracked project burn rates and reported them to clients and internal management teams * Worked with account directors to maintain appropriate communication cadence with other service lines and partner vendors * Worked with multi-disciplinary design and development teams to address project milestones promptly and within budget * Employed a variety of project management frameworks, methodologies, and principles, including Agile Scrum, Waterfall, and Extreme Programming * Managed 3 client accounts and 10 project budgets between $100,000 and $2,000,000

* Scoped projects with the sales team * Managed complex website development and digital marketing projects using Agile Scrum framework including facilitating ceremonial meetings (Sprint Planning, Sprint Pre-Planning, Client Bi-weekly Status, Daily Dev Standups, and Retrospectives) and other duties including backlog grooming and managing tasks * Managed client expectations via frequent communications about project budget, progress, and change requests * Evaluated budgets and sprint reports weekly * Provided budget and sprint reports to senior management weekly * Conducted quality assurance testing of tasks * Administered Project Management Software (JIRA) * Managed 8 client accounts and 12 project budgets between $15,000 and $150,000

* Managed a team of contract web designers and interns who loaded courses for academic, corporate, and nonprofit clients via several Learning Management Systems, including Blackboard, Canvas, Litmos, Schoology, and TalentLMS * Hired Multimedia Design contractors * Mentored and trained junior Multimedia Designers * Advised and improved project management processes * Established partnerships with client tech groups * Conducted quality assurance reviews of team projects * Managed project budgets via processing expense and resource capacity reports * Managed web-based systems including Web and Database servers * Maintained company and other resource Websites using WordPress, PHP, CSS, and Javascript

* Provided web-based technological cost effective solutions for nonprofit organizations, small businesses, government agencies, and medium businesses * Analyzed needs of clients and their customers via focus groups, interviews, and direct observation of people using technologies * Programmed custom databases and applications * Designed graphical user interfaces from wire frames to full blown graphics * Provided technical support for a myriad of computer problems from hardware to software * Managed contracts and SLA with multiple clients and projects * Managed project budgets * Invoiced clients * Managed Search Engine Optimization (SEO) and Search Engine Marketing (SEM) activities for various clients * Coded websites and applications using various PHP MVC Frameworks including Laravel, Codeigniter, and ExpressionEngine. * Used various PHP CMS Platforms to develop web sites, including Drupal and Wordpress * Managed project budgets between $10,000 and $100,000

* Managed Maintenance Requests via Zendesk and Genius Project * Managed Web Dev projects via Podio, Genius Project, and Microsoft Suite Applications * Managed schedules via Outlook and Podio * Managed budgets via Genius Project * Client consultations ranged from technical support to guidance on the web development process to negotiations of scope creep * Recommended improvements for project management processes amongst internal departments and clients * Assisted with bug fixes and enhancements using ManageWP, WordPress, and custom PHP programming * Managed 6 client accounts and 8 project budgets between $25,000 and $100,000

* Worked with small e-commerce product subscription businesses and start-up companies with marketing strategies, improved purchase flow, and improved administrative processes via Agile Scrum framework * Worked with the sales account manager to maintain project budgets * Worked with clients to collect requirements and organize them into functional roadmap planning documents that include clearly defined milestones and goals * Worked with developers to organize Sprints via estimating tasks and evaluating available resource hours * Facilitated daily scrum stand-up meetings with developers to gauge progress and weekly touch base meetings to review current Sprint progress, blockers, and future Sprints * Coordinated quality assurance testing for all deployments * Wrote project reports including retrospective and client updates weekly * Advised contract organization on improving software development life cycle and processes * Managed 6 client accounts and 10 project budgets between $25,000 and $1,000,000

* Enhanced features and fixed bugs in many websites using custom PHP, Smarty, MySQL, HTML, CSS, Javascript, Vagrant using LEMP stack, Mercurial via Bitbucket, and AWS in a SaaS environment * Managed data via custom PHP Scripts * Interacted with customers via the online portal and addressed customer's requests and technical problems

Applied Anthropology Masters Program

Anthropology BA Program