anthony sarno

Held to strict customer service standards to ensure that guests enjoyed a pleasurable shopping experience. -Primary duties included assisting guests with their groceries and supporting the service staff.

* Responsibilities * Worked as part of the commercial and trade show team at a busy 3PL. * Contact and follow up with leads and prospective clients who expressed interest in shipping freight, specifically business to business/business to residence and trade show shipments. * Persuade prospective clients to use our service by emphasizing superior customer service and product value. * Manage the client's account and served as a customer service representative. * Worked with the LTL freight carriers directly, as well as the trade show divisions of certain LTL freight carriers so that the customers didn't have to. * Skills Used * Skills I demonstrated at this job include: * Customer service, * Conflict resolution, * Communication via phone and email, * Sales, * Worked with Microsoft Windows OS, as well as Google Drive

Work as part of a team of up to ten waiters and waitresses along with bartenders and hostesses in unity with the kitchen staff to deliver a quality dining experience in a fast paced environment. -Maintain composure and efficiency while multi-tasking between serving up to five tables and volunteering for supporting tasks such as food running, cleaning tables, and assisting the host staff – Dedicated “team player.” -Frequently requested by guests for my superior customer service and friendly disposition. -Receive guest orders by telephone and accurately relay them to the kitchen staff.-

Taught five lessons to a 4th grade class at Cherokee Elementary School in Orlando, FL. -Raised funds for and organized a teacher appreciation event at Cherokee Elementary School. -Worked independently as well as part of a multi-functional team to achieve specific, measurable objectives as they pertained to our project.

Software Support Specialist at FreightCenter