anthony wilder

*  Process hotel invoicing, credit card reconciliations and client invoicing accurately and in a timely manner. *  Resolve issues dealing with financial statements in conjunction with all related departments. *  Maintain an intimate knowledge of key accounts, account preferences and activity flows. *  Identify risks related to the hotel and client invoicing process. *  Meet established metrics for quality of work on hotel and client invoicing. *  Assist clients with issue resolution, auditing and regulate travelers to comply with company travel polices. *  Conduct complex audits of statements and invoices to identify any discrepancies. *  Provide operational support to a team with 117 clients that produces over $60 million in annual revenue. *  Supervise projects related to customer support and time management of clients lodging requests.

 Secured a Department of Defense managed facility containing classified materials and weapons from perceived or potential threats.  Assessed and reported any unlawful acts to the Department of Defense and local municipality for investigation as legally required.  Ensured a military installation staffed with a workforce of over 1,500 was secure and in compliance with federal law, local laws and site-specific policies and procedures.

*  Developed and maintained a functional and effective authoritative relationship with the inmate population. *  Managed and successfully defused existing and potential inmate conflicts utilizing relationship rapport and non-aggressive tactics. *  Developed and maintained daily incident and activity reports. *  Preserved the legal rights of due process for all inmates by ensuring compliance with court requirements to expedite transitions. *  Upheld and enforced legal compliance as a sworn peace officer for the Commonwealth of Kentucky to safeguard the welfare of the people.

* Provided operational and administrative support for a team of Financial Advisors and 230 clients with $360 million in assets. * Assisted clients with estate planning, wire transfers, check issuance, account balances, financial planning, updated stock quotes and new account opening. * Resolved client problems and followed through to provide exceptional service. * Ensured all client paperwork and transactional requests are within compliance guidelines on the firm, state and federal level. * Helped a group of Financial Advisors increase their production by organizing their book and identifying opportunities with existing clients. * Implemented firm initiatives to increase the numbers of the book in regards to client services and overall customer experience. * Maintained contact management systems updated with client information.

* Lead auditor managing the task allocation and performance of six (6) personnel. * Supervised and trained the Customer Service Section comprised of four (4) personnel supporting approximately 30,000 customers. * Managed account audits, accurate Marine payment calculations, relief aid payments and payments required to conduct business in Iraq ensuring accurate management and disbursement of over $10 Million. * Administered over $2 Million of cash payment settlements in compliance with government contract terms and conditions. * Managed over/under payments of over 40,000 Marine accounts resulting from audit findings. * Responsible for data integrity used to generate current, accurate and complete financial reporting records.

Deans List- Spring 2009 Activities and Societies: Volunteer Advocate for C.A.S.A.