anthony castruita
senior technical support analyst
united states
college station
information technology and services
java, web design, databases, linux
Experience
level 6
in-n-out burger
senior technical support analyst
cke restaurants, inc.
* Daily interaction with corporate and franchise users to resolve issues and provide excellent customer service. * Provided technical support service for 500 corporate, franchise, and home users. * Used technical support ticketing system to log issues and address them promptly. * Track assets daily and maintained the integrity of all devices deployed. * Image and deploy devices with Microsoft deployment toolkit. * Fulfill security access procedures and IT purchases daily. * Manage and maintain all Dell laptops, Mac laptops, Surface devices, Dell desktops, Surface Hubs and iPads. * Worked with Microsoft Intune, Surface hub, One drive, and Office 365 environment.
Education
the collins college of hospitality management at cal poly pomona
anthony castruita's Contact Information
Phone
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