Anthony Simard

General Manager of an IHG dual-property: Holiday Inn Express & Suites (Select Service - 111 rooms) | Candlewood Suites (Extended Stay - 111 rooms) in Trois-Rivières Ouest with a total of 222 rooms. Opening of Candlewood Suites on 30 May 2024. Contact email : asimard@hiextroisrivieres.ca

Assisting the Director, People & Culture, Mr. Jean-François Dallaire, CRHA, with daily Human Resources tasks, including facilitating union discussions and managing employee relations. Serving as the primary hiring agent and ensuring staff retention through engagement initiatives and recognition programs.

Leading the Front Office and Housekeeping departments while ensuring seamless coordination between the two to maintain exceptional guest satisfaction. Executive Committee member, responsible for overseeing daily operations in the absence of the General Manager. Serving as Marriott Coordinator and Champion, upholding brand standards and excellence.

Temporary replacement during maternity leave, overseeing department-level Human Resources and integrating the collective agreement into daily department planning. Led the Opera 5.6 upgrade and contributed to the brand revamping process. Managed the Brand Standard Audit and collaborated with the Crescent Revenue team on revenue management planning. Conducted service training and assisted Housekeeping and Maintenance with specific tasks. Provided IT support to colleagues and served as a specialist in overall guest experience.

Now operating as Delta Hotels by Marriott, Mont-Sainte-Anne, Resort & Convention Centre (formerly Château Mont Sainte-Anne). Delta Hotels Conversion in 2021. Managing the Front Office Department with a focus on quality assurance and brand standards. Responsible for department-level Human Resources, including adherence to the collective agreement in daily operations. Serving as Marriott Loyalty Champion with a strong focus on enhancing guest experience. Collaborated with the Urgo Hotels Revenue team on revenue and marketing planning. Spearheaded the implementation of the Integrated Lightspeed PMS and Delta Hotels standards, elevating the resort’s upscale hotel services.

Temporary replacement during maternity leave, collaborating closely with the Revenue Manager to ensure efficient reservation management while optimizing revenue opportunities.

Assisting the Rooms Division Manager in organizing the Guest Service Department and supporting its Human Resources functions. Managing guest feedback across all platforms, including Medallia (GSS), TripAdvisor, OTAs, and Google Reviews, while coordinating with all departments to ensure consistent guest satisfaction.

Conversion as a Tribute Portfolio Hotel in 2017. Supervising the Welcome Team and serving as both Tribute Portfolio and Marriott Champion. Part of the opening team, contributing to the successful transition from Opera Starwood 5.5 to Opera Marriott 5.4.

Handling check-ins and check-outs, as well as providing concierge and bellman services. Replacing Night Auditor when needed.

Responsible for closing the hotel day and reopening it, preparing and distributing reports, and performing all Front Desk Clerk duties.

Conversion from Holiday Inn Select to Holiday Inn. Handling check-ins and check-outs, as well as providing concierge and bellman services.

Accounting and income tax

Double Major

Irish Literature: -The Irish Literary Revival -The Irish Short Story Tradition -Selected Topics in Irish Literature: Irish Plays -Special Topics in Theatre: Contemporary Irish Theatre -Studies in Irish Literature: Highlights of Irish Literature -Studies in Irish Literature: Eco-criticism Irish Literature and Culture