Anthony Redelback

• Delivered Tier 2/3 support to 200+ MSP and direct clients, improving issue resolution times by 30% • Resolved complex infrastructure and network outages, reducing client downtime by 25% • Provided onsite and remote support for enterprise clients in oil & gas and hospitality sectors • Acted as primary escalation point, successfully closing 95% of high-priority tickets within SLA • Supported large-scale environments during staff shortages, ensuring zero service disruption

• Led daily operations for a technical team of 10+ engineers, improving service delivery efficiency by 20% • Managed hiring, performance reviews, and terminations, maintaining a high-performing support team • Optimized ticket workflows and escalations, reducing backlog by 35% • Strengthened client communication processes, increasing customer satisfaction scores • Implemented service KPIs and reporting, improving SLA compliance to 98%

• Supported hundreds of SMB and enterprise clients, handling server, network, and endpoint issues • Delivered warranty and field support for IBM, Lenovo, and Lexmark systems across multiple regions • Serviced banking, oil & gas, and retail clients, ensuring high availability of mission-critical systems • Diagnosed and resolved hardware/software issues, achieving 90% first-visit resolution rate • Maintained strong client relationships, contributing to repeat business and contract renewals

• Designed and managed IT infrastructure across 10 offices in 4 provinces, supporting 100+ employees • Administered 8 enterprise servers, improving system reliability and uptime to 99.9% • Managed Exchange 2016 and SQL Server environments, ensuring secure and efficient operations • Implemented backup and disaster recovery systems, reducing data loss risk by 95% • Built and led internal helpdesk operations, reducing support response times by 40%

• Delivered IT consulting services to 50+ small businesses, improving system performance and stability • Installed and maintained servers, networks, and desktops across diverse client environments • Implemented backup and recovery solutions, reducing data loss incidents significantly • Performed proactive maintenance and updates, decreasing system failures by 30% • Provided troubleshooting and remediation, achieving high client retention rates

• Administered 250+ Windows/Linux servers across 68 healthcare facilities • Managed Exchange cluster supporting 8,000+ users, ensuring high availability and uptime • Maintained 140+ Citrix servers, enabling secure remote access for enterprise users • Led antivirus operations across 23 servers, minimizing security incidents organization-wide • Managed VMware environments with 40+ VMs, including P2V migrations and SAN integration

• Supported 2,600+ desktops across geographically distributed facilities • Developed and maintained OS imaging systems, reducing deployment time by 50% • Resolved hardware/software issues across multiple Windows and Office versions • Maintained Ghost imaging infrastructure for large-scale deployments • Delivered user support services, improving end-user productivity and satisfaction

• Managed and maintained 4 Windows servers supporting 60+ users • Prepared and configured lab environments for technical training programs • Installed and maintained operating systems across multiple systems • Supported SQL Server and IIS environments for academic use • Ensured lab uptime and readiness, minimizing class disruptions

• Supervised emergency response teams, ensuring safe and effective operations • Coordinated fireground activities, improving response efficiency • Conducted fire safety inspections and compliance checks • Delivered Basic Life Support services during emergency transport • Maintained equipment readiness and operational standards