anthony hope

* Working on a number high priority system change requests, including systems that interface with external clients such as British Gas, EDF Energy, EON, National Grid, G4S back office systems and applications used on the hand held computers used by the engineers out on site. * I organise and run workshops to capture business requirements from key users and document the workshops outcomes into a formal Business Requirements Specification (BRS) * Develop use cases for each functional and non-functional requirement in the BRS * Using the Agile methodology, working with a team of developers to implement the solution * Review the existing business processes, identify the bottlenecks and then produce the streamlined ‘to-be’ business processes specifications * Deliver workshops using story boards to capture requirements * Using Oracle PL/SQL Developer to query and analyse data sets * System Solution and Data Modelling (ERD, DFD, Interface Design, Process Flows, Sequence, Activity diagrams)

Adding a significant contribution to the delivery of IT projects and system enhancements.

I worked in the team responsible for the full system life cycle of North Tyneside Council’s Geographical Information System (GIS).

I was a member of the VB, Oracle PL/SQL and VB.Net development team responsible for the full system life cycle of Northern Rock’s Mortgage, Savings and Counter Terminal systems.

* My role at Northern Rock was to help and support the stakeholders to define their requirements. Model the system requirements, including data modelling and system interfaces. Work with and support numerous 3rd party suppliers. * Overall delivery of customer focused solutions * Successfully implemented a number of key corporate systems (Anti Money Laundering, Faster Payments, Mortgage Review Online) * Gather system requirements (UML, Use Cases) * System Modelling (UML) * Analyst testing * Lead systems analyst * Development Support and coordination * 3rd party supplier support during requirement gathering, system design, implementation and on going support * Key Technologies: IBM Modeler, Java, XML Spy, MS Source Safe, ESB, Oracle

* HM Revenue and Customs (HMRC) (Contract) Business Analyst 04/2014– Current * Working as part of an Agile/Scrum team in the digital delivery centre Newcastle, as part of the governments digital by default programme, on HMRC’s online company car tax and tax credits digital services. * Ensuring the delivered service meets the business needs. * Ensuring the delivered service meets the customer needs. * Analysis of complex operational/business requirements. * User story elaboration, including gherkin acceptance criteria. * Product backlog refinement. * Working with user researchers to understand customer needs. * Working with the business project team to understand business needs. * Company car tax customer base is 750,000 users * Tax credits customer base is 5 million users * Working with content and UX designers on the layout and content of the services web pages * Key Technologies: Jira, Confluence, MS Visio