anthony lee

* Monitor local traffic to endure the safety of the overhead line workers. * Setup and breakdown of traffic signs, cones and other safety material needed to ensure the public understands there is a work zone ahead of there driving * Assist line workers with the supplies needed to construct overhead power line poles * Restock and unload trucks with material needed to complete assigned projects for the day

* Supervised and developed 100+ customer care representatives in a union environment to ensure servicing of clients’ needs and promotion of DHL’s Corporate Values. * · Monitored scheduling of representatives resulting in meeting goal of 10-second response time. * · Maintained projected cost per call; compliance obligations, service level agreements and corporate standards. * · Developed positive working relationship with Local 317 Union Stewards. * · Implemented corrective actions for representatives’ attendance issues, violations of the collective bargaining agreement or DHL’s policies and procedures.

Coach and Develop customer care representatives to help them become self sufficient, and have a good base understanding in the use of different computer systems. -Responsible for monitoring, auditing and coaching customer care representatives in the areas they for short. -Provide coaching and guidance, through concise, and easy to understand direction and suggestions handing irate customers. Train specialist in escalated techniques. Develop and run trend reports for center teams -monthly team trend plains; on track to meet projected team goals. Facilitated greater understanding of the material through discussion and team meetings.

* Generate and maintain sales projections week over week, project and set sales goals for each sales associate. * Itemize and display merchandising jewelry inventory. * Run daily stock counts on merchandise against previous days totals to monitor possible theft. * Responsible for interviewing and training new staff. * Experienced in opening and closing the daily operations.

* Monitor all parts accounts and invoicing to ensure all billing is correct. * Ensure all business certificate and licenses are accurate and up-to-date (NYS Dealership, NYS Inspection, Business * Handle any office business, filing, phone calls

Generate Electric and Gas Service Account on Commercial Meters Verify NYS Business documents and Service Non- Residential Acct Application information is valid Experience in handling high bill calls, account setup, service cancellation and correcting invoices Scheduling Gas meter instillations Taking and updating Meter Reading

Activities and Societies: Music Production, Writing, Computers