Anshuman Chatterjee

🔹 Promoted from Head People and Culture to Associate Director (Jan 2024) "Proud to share that in just 3 years and 3 months at MSM, I have experienced two exciting career milestones — an expanded leadership role in 2022 and a vertical promotion from Head of People and Culture to Associate Director in 2024. Thankful for the incredible journey and the opportunity to create meaningful impact!" • Oversaw HR strategy and operations for a global workforce of 800+ across 17 countries • Partnered directly with CEO, CTO, CFO, and global leadership to drive business-aligned people strategy • Designed and implemented Balanced Scorecard-based PMS, enabling structured performance evaluations and career progression pathways • Executed succession planning and manpower budgeting to support business growth • Spearheaded L&D initiatives including ROI-driven workshops, behavioral training, and digital enablement • Reduced voluntary attrition from 9.03% (2022) to 3.09% (2024) through structured engagement

• Led the People & Culture function across multiple geographies, aligning HR strategies with business objectives in a high-growth, performance-driven environment. • Directed and mentored a high-performing Global Talent Acquisition team, driving international hiring strategies, optimizing recruitment processes, and ensuring top-tier talent acquisition across 17+ countries. • Designed and executed end-to-end HR lifecycle strategies including workforce planning, organizational development, leadership capability building, performance management, and succession planning. • Championed culture transformation initiatives to foster engagement, inclusion, and accountability across global teams. • Spearheaded the digitalization of HR operations, improving efficiency and enhancing employee experience through automation and analytics. • Collaborated with senior leadership to design and implement retention strategies, compensation frameworks, and employee engagement programs that improved talent longevity and organizational health. • Played a pivotal role in change management, supporting business restructuring, international expansions, and integration efforts post-acquisition. • Partnered cross-functionally with Finance, IT, and Operations to embed People & Culture metrics into business decision-making and drive workforce analytics adoption. • Ensured compliance with global labor regulations, developed robust policy frameworks, and upheld high standards in ethical and inclusive people practices.

• Spearheaded the development and execution of HR strategies, policies, and frameworks aligned with business goals across functions and geographies. • Partnered with the leadership team to scale up the organization through robust workforce planning, talent management, and organizational design. • Established and optimized core HR processes across the employee lifecycle, including onboarding, performance management, learning & development, and succession planning. • Championed a high-performance culture by introducing measurable KPIs, competency frameworks, and continuous feedback mechanisms. • Strengthened employer branding and implemented strategies to enhance employee engagement and retention. • Oversaw HR operations, compliance, payroll, benefits administration, and HRMS implementation to streamline people processes and improve employee experience. • Led full-scale implementation of Zing HR across the company, driving automation and process efficiency • Acted as a trusted advisor to senior management on people issues, change management, and organization development. • Drove initiatives for Diversity, Equity, and Inclusion (DEI), wellness, and leadership development. • Handled employee relations with a focus on empathy, resolution, and transparency. • Hosted first-ever global Townhall, created R&R programs, and delivered 20+ engagement campaigns 🏆 Recognized by the President, MSM as Employee of the Month in February 2022

Led Zonal Talent Acquisition for the East Region, driving large-scale hiring strategies aligned with aggressive business expansion and market penetration goals. Owned end-to-end recruitment delivery for 500+ roles, spanning frontline sales, mid-level management, and critical business functions across multiple locations. Partnered closely with Zonal Leadership to provide strategic manpower planning, ensuring optimal workforce deployment while balancing cost efficiency and productivity. Acted as a trusted advisor to business leaders on hiring strategy, budget optimization, and compliance frameworks, enabling data-driven workforce decisions. Strategic Contributions & Impact: Redesigned sourcing and onboarding processes, leveraging multiple hiring channels and structured workflows to enhance efficiency and candidate experience. Achieved a 25% reduction in time-to-fill, significantly improving hiring turnaround and supporting faster business ramp-up. Strengthened recruitment governance and compliance, ensuring adherence to organizational and regulatory standards across all hiring activities. Built strong pipelines through vendor partnerships, employee referrals, and targeted sourcing strategies, improving quality and consistency of hires. Key Achievement: Successfully delivered high-volume hiring at scale (500+ roles within a short span) while maintaining quality benchmarks and supporting business growth momentum.

Acted as HR Business Partner for West Zone and Corporate Functions, managing an employee base of ~2,000 across diverse business units. Led end-to-end employee lifecycle management (Talent Acquisition to Exit) for functions including IT, Direct Banca, Marketing, Branch Operations, Actuarial, Risk, Legal, and Customer Service. Partnered with senior leadership to drive strategic HR interventions, workforce planning, and organizational effectiveness initiatives. Executed organization-wide Job Evaluation projects, enhancing role clarity, grading structures, and internal equity. Represented HR in Employee Relations (ER) investigations, collaborating with Risk & Compliance teams to ensure governance and policy adherence. Key Contributions & Achievements: Led high-impact employee engagement initiatives, including HR Open Houses and Organizational Health Survey action planning, ensuring closure of employee concerns. Executed quarterly R&R events for 600+ employees, including leadership forums such as MD Town Halls. Strengthened employee communication frameworks, improving transparency and organizational connect. Promoted to Associate Vice President – HR, reflecting strong leadership impact and business contribution.

Led Zonal Talent Acquisition (ZTA) and later Zonal HR (ZHR) for the East Zone, managing hiring and HR initiatives for a large, geographically distributed workforce. Managed and mentored a team of 6 recruiters, driving end-to-end hiring including lateral, campus, and employee referral programs. Owned manpower planning and hiring across all levels, from frontline sales (DSF) to mid-management and leadership roles. Designed and executed employer branding and engagement initiatives, including quarterly Rewards & Recognition programs and value-driven culture interventions. Partnered closely with business leaders to align hiring strategy with regional growth and productivity goals. Key Contributions & Achievements: Delivered 350+ hires across DSF, mid-level, and corporate roles, with CTC ranges from 3 LPA to 50 LPA. Designed and implemented induction training modules for DSF and HR functions PAN India, improving onboarding effectiveness. Conceptualized and executed large-scale engagement programs such as ZRM and leadership connect initiatives. Formulated and standardized vendor hiring policies, improving recruitment efficiency and governance. Successfully executed quarterly R&R events, strengthening employee engagement and recognition culture. Recognized with “Best HR Award – East Zone” and awarded a Mid-Term Value Cheque by the CHRO.

Corporate HRBP – Enterprise Role: Drove Performance Management System (PMS) including goal sheet design, bell curve normalization, and Annual Development Cycle (ADC) across business units. Led critical workforce interventions including retrenchment of background verification defaulters and facilitated internal job movements through IJP (Internal Job Postings) to optimize talent utilization. Spearheaded employee engagement programs across geographies, achieving ~70% participation through initiatives such as Rendezvous and Spartan, enhancing organizational connect in distributed teams. Successfully handled complex ER cases including supervisory conflicts and POSH-related matters, reinforcing a culture of trust and compliance. Key Achievements: Managed an employee base of ~500, partnering with Regional Managers, Corporate Function Heads, and SME Business Leaders to drive HR strategy across geographies and functions. Transitioned from a Regional HRBP role to Corporate HRBP, expanding scope to include enterprise-wide HR initiatives and cross-functional stakeholder management. Delivered high-impact performance and engagement interventions across both regional and corporate roles. Strengthened HR governance through effective handling of critical ER and compliance-related cases. Contributed to successful HRMS implementation and process transformation at an organizational level.

Regional HRBP – Bihar & Jharkhand: Led HR operations across semi-rural and diverse markets, including induction, workforce planning, performance management, and employee relations for Sales and Recovery teams. Implemented structured performance improvement programs such as “Udaan” and “Pinnacle”, enhancing productivity and accountability among front-line employees. Managed Employee Relations (ER) cases across multiple locations, ensuring compliant, fair, and timely resolution of sensitive issues. Collaborated with business leaders to execute Rewards & Recognition initiatives and employee connect forums such as Coffee & Connect sessions, The Rendezvous ( Townhall) to strengthen engagement and morale.

Served as Regional HRBP for the East Zone, supporting an employee base of ~400 and partnering closely with 4 Regional Managers and the Zonal Head to drive people strategy and business outcomes. Managed aggregate manning levels at ~85%, ensuring optimal workforce availability to support sales productivity and operational efficiency across regions. Led HR operations for both Sales and Non-Sales channels, including workforce planning, onboarding, performance management, and employee relations. Designed and delivered HR induction programs tailored for semi-rural and geographically dispersed teams, enabling faster assimilation and improved early-stage productivity. Key Responsibilities & Contributions: Drove performance management interventions for front-line sales teams through data-backed insights, coaching frameworks, and leadership alignment to improve productivity and goal attainment. Managed complex Employee Relations (ER) cases across multiple states, ensuring fair resolution, policy adherence, and risk mitigation. Successfully handled sensitive cases including supervisory conflicts and POSH-related incidents, maintaining confidentiality, compliance, and organizational integrity. Collaborated with Regional Sales Leadership to execute monthly Rewards & Recognition (R&R) programs, enhancing employee motivation, engagement, and retention. Acted as a strategic advisor to business leaders, aligning HR initiatives with regional business priorities and growth targets. Key Achievements: Maintained consistent aggregate manning at ~85%, supporting sustained business performance in challenging geographies. Effectively resolved critical ER cases, strengthening trust in HR processes and reinforcing a positive workplace culture.

Acted as an HR Business Partner for Branch Operations, initially supporting the East Zone and subsequently expanding responsibilities to the West and South Zones. Partnered with Middle Management through Zonal Leadership to drive strategic HR interventions across a managed employee base of ~600. Led end-to-end HRBP responsibilities including manpower planning, talent management, employee engagement, and organizational development initiatives across multiple geographies. Managed workforce planning across all levels, including executive leadership and middle management, ensuring alignment with business growth and operational goals. Strategic Contributions & Responsibilities: Played a key role in Organization Development (OD) and Benefits projects, contributing to performance management policy design and implementation to enhance employee experience and retention. Executed a company-wide Job Evaluation project, driving role clarity, internal equity, and structured career frameworks across functions. Championed employee retention and employer branding initiatives through innovative engagement strategies and robust 360-degree communication frameworks. Acted as a trusted advisor to business leaders, enabling data-driven decision-making on people-related matters. Key Achievement: Designed and successfully implemented a comprehensive Employee Engagement & Welfare Calendar, strengthening leadership connect, improving employee morale, and fostering a high-performance culture across regions.

Supported core HR operations for branch-level teams, working closely with business leaders to align HR processes with operational requirements. Assisted in end-to-end recruitment coordination, including sourcing support, interview scheduling, and onboarding of frontline sales and support staff. Facilitated employee onboarding and induction programs, ensuring smooth assimilation of new hires into the organization. Maintained employee records and supported HR documentation, compliance, and policy implementation at the branch level. Coordinated with internal stakeholders to address employee queries and basic HR interventions, contributing to a positive employee experience. Key Contributions: Ensured seamless execution of joining formalities and documentation processes for new hires. Contributed to process adherence and HR compliance in line with organizational standards.

Managed an employee base of ~1,500, partnering closely with key stakeholders ranging from Middle Management to Zonal Leadership to drive HR initiatives and business alignment. Led end-to-end recruitment for DSF (Direct Sales Force) roles across multiple branches in West Bengal, ensuring timely hiring to support aggressive business growth targets. Collaborated with business leaders to understand workforce requirements, streamline hiring strategies, and improve candidate quality and fit. Key Achievements & Projects: Successfully hired 400+ DSF professionals within 9 months, significantly strengthening frontline sales capabilities across the region. Recognized for performance excellence and nominated for the Quality Management Six Sigma Green Belt Project, contributing to process improvement and operational efficiency initiatives.

Continued to drive HR business partnering for West Zone operations, strengthening alignment between HR processes and business goals. Enhanced performance management frameworks and supported leadership in talent review and capability-building discussions. Strengthened recruitment strategies and workforce planning, ensuring the availability of skilled talent for critical roles. Contributed to improving employee engagement and learning culture through structured interventions and communication initiatives. Played an active role in process improvement and standardization across HR operations, reporting, and compliance practices. Recognition: Promoted to Senior Officer HR within one year, acknowledging high performance, ownership, and impact on business-critical HR deliverables.

Managed end-to-end HR operations for a workforce of ~100 employees of East Zone for Essar Oil, partnering closely with middle management and senior leadership to drive performance, talent acquisition, and workforce capability building. Led annual performance appraisal cycles, ensuring completion within defined timelines and facilitating normalization discussions with mid-level line managers to maintain fairness and consistency. Designed and launched fortnightly learning contests, improving employee engagement and continuous learning adoption across teams. Managed end-to-end recruitment and onboarding for both IT and non-IT roles, with a strong focus on technical and operational hiring in a refinery setup. Published monthly HR dashboards covering key metrics such as training compliance, recruitment progress, and performance management insights to enable data-driven decision-making. Conducted Training Needs Identification (TNI) through focus group discussions, aligning learning interventions with business and operational requirements. Administered HR processes in a refinery environment, including workforce engagement initiatives for blue-collar and technical staff. Supported statutory compliance and audits under the Factories Act and EHS (Environmental, Health & Safety) norms, ensuring adherence to regulatory standards. Implemented skill development initiatives tailored to critical refinery functions such as maintenance, production, and safety operations. Key Achievements: Successfully hired 20 Territory Sales Managers (TSMs) within 8 months, supporting business expansion. Played a key role in large - scale recruitment drive for the Vadinar refinery project. Ensured 100% closure of performance appraisals within 45 days, enhancing process efficiency and stakeholder satisfaction.